Global SOC Operator | 3rd Shift, Onsite in Redmond

Johnson Controls, Inc.; Seattle (WA); On-site; USD 33,000 - 40,000; Full time

Job summary

Johnson Controls, Inc. is seeking a Security Operations Coordinator to monitor alarms, dispatch incidents, and escalate issues for a global organization operating 24/7 across locations and people worldwide.

You will respond to alarm events, handle internal and external emails, answer calls promptly, and uphold standard operating procedures, safety guidelines, and our Transformation CoC in a fast-paced SOC environment in Redmond, WA.

Qualifications

• Knowledge of the security or technology industry.
• Energetic, enthusiastic yet calm under pressure.
• You are able to speak up and be heard, driven, and ready to make your mark globally.
• Able to work well in a team environment.
• Computer skills; Microsoft Office 365 (Teams, Outlook, SharePoint, Excel, Word).
• Analytical, organized and able to manage competing priorities with ease.
• Experience within the SOC environment is preferred.
• Security, military, law enforcement, or emergency services experience is preferred.

Responsibilities

• Respond to alarm events and answer incoming calls regarding the customer alarms quickly and efficiently.
• Action / respond to both internal / external customer emails
• Answer all incoming calls promptly and effectively in an efficient and professional manner
• Follow through and take ownership on all inquiries where possible
• Work unsupervised and maintain professionalism
• Contribute to well-staff and a safe and healthy workplace by ensuring awareness of SOPs for emergency and evacuation procedures, security, accident and incident reporting, hazard reporting and self-reporting
• Take all practical steps to ensure your own health and safety at work, and the safety of others (micro pauses, stretching, exercising)
• Role model our Transformation Code of Conduct (CoC)

Skills

Security industry knowledge

Energetic and calm under pressure

Communication and assertiveness

Teamwork

MS Office 365

Analytical and organized

SOC experience (preferred)

Security/military/law enforcement bg (

Tools

SharePoint

Excel

Outlook

Teams

Word

Job description

Johnson Controls, Inc. is seeking a Security Operations Coordinator to monitor alarms, dispatch incidents, and escalate issues for a global organization operating 24/7 across locations and people worldwide.

You will respond to alarm events, handle internal and external emails, answer calls promptly, and uphold standard operating procedures, safety guidelines, and our Transformation CoC in a fast-paced SOC environment in Redmond, WA.