Service Execution Specialist

Emerson; Pasadena (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

401(k)

Tuition reimbursement

Employee resource groups

Paid time off

Parental leave

Job summary

Emerson is seeking a Service Execution Specialist in Pasadena, TX to manage order execution, sourcing plans, and production coordination. You will track work-in-process, report manufacturing performance, and support QA processes while liaising between Premier Service Providers, suppliers, site management, and product engineers.

You will need 2+ years in a related field, excellent communication, strong organizational skills, and MS Office proficiency. Oracle/Salesforce/SAP experience is a plus.

Qualifications

• 2+ years of experience in a related field.
• Excellent written and verbal communication skills.
• Experience with procurement, planning and customer service.
• Proficiency in MS Office and database systems.

Responsibilities

• Be responsible for parts order execution and entry including price review, delivery, release and work scope/planning activities
• Works closely with operations team on scheduling of work and ensuring material sourcing plans support customer promise dates
• Transacts basic buying and planning responsibilities using AXIOM and Oracle systems
• Ability to facilitate technical question and answers between customers, Emerson engineering resources and other stakeholders
• Communicate with the sales channel and service center team while simultaneously ensuring that expectations and commitments are met consistently and within acceptable time frames
• Source, procure and expedite parts and materials needed and forecast needs for peak periods
• Enter orders accurately and efficiently into database systems for tracking, inventory, history, etc.
• Issue Purchase Orders and Work Orders while properly adhering to policy guidelines
• Negotiate with vendors and suppliers to assure the best price for required delivery and research/develop sources and alternatives when vital
• Remain up to date on all progress of service projects and negotiate delivery prior to order entry and advising sales channels/customer of delays
• Adhere to all safety, quality, company rules and regulations and participate in Safety, Quality and Activities Committees
• Be responsible for personal safety and fellow team member safety while maintaining excellent housekeeping standards

Skills

Sourcing & procurement

Customer service

Communication

MS Office

Problem solving

Education

Associate's or Bachelor's Degree in related field

Tools

Oracle

Salesforce

SAP

Job description

The Service Execution Specialist plays a crucial role to the Lifecycle Services Rapid Response Center service model, managing nearly every aspect of customer orders. In this role, you will be responsible for executing sourcing plans, production coordination, work-in-process tracking, manufacturing performance reporting, and supporting quality assurance processes. With general supervision, you will act as the primary liaison between Premier Service Providers, suppliers, internal Rapid Response Center site management, and as needed, Final Control product engineers.

In This Role, Your Responsibilities Will Be:

• Be responsible for parts order execution and entry including price review, delivery, release and work scope/planning activities
• Works closely with operations team on scheduling of work and ensuring material sourcing plans support customer promise dates
• Transacts basic buying and planning responsibilities using AXIOM and Oracle systems
• Ability to facilitate technical question and answers between customers, Emerson engineering resources and other stakeholders
• Communicate with the sales channel and service center team while simultaneously ensuring that expectations and commitments are met consistently and within acceptable time frames
• Source, procure and expedite parts and materials needed and forecast needs for peak periods
• Enter orders accurately and efficiently into database systems for tracking, inventory, history, etc.
• Issue Purchase Orders and Work Orders while properly adhering to policy guidelines
• Negotiate with vendors and suppliers to assure the best price for required delivery and research/develop sources and alternatives when vital
• Remain up to date on all progress of service projects and negotiate delivery prior to order entry and advising sales channels/customer of delays
• Adhere to all safety, quality, company rules and regulations and participate in Safety, Quality and Activities Committees
• Be responsible for personal safety and fellow team member safety while maintaining excellent housekeeping standards

Who You Are:

You build and deliver solutions that meet customer expectations, effectively communicate in various settings, and stayed productive and aligned with your goals.

For This Role, You Will Need:

• 2+ years of experience in a related field
• Excellent written and verbal communication skills
• Strong customer service, time management, problem solving, organizational, interpersonal and multi-tasking abilities
• Technically savvy with MS Office Suite (Word, Excel, PowerPoint, Access, etc.)
• Legal authorization to work in the United States
• Experience with a Relational Database Management System (such as Oracle, Salesforce, SAP etc.)

Preferred Qualifications That Set You Apart:

• Associate's or Bachelor's Degree in a related field
• Prior experience with process controls, technical, industrial, mechanical, manufacturing or related industries
• Experience with Oracle

Our Culture & Commitment to You:

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.