Global Service Systems Lead - CRM & Service Ops

Intuitive

Sunnyvale (CA)

On-site

USD 191,000 - 287,000

Full time

14 days+

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Job summary

Intuitive is seeking a Senior Manager, Technical Services Business Systems to lead strategy, delivery, and optimization of global service business systems including CRM and related technologies. You will partner with Global Services leadership, IT, and cross-functional teams to drive scalable, compliant digital transformations.

The role requires deep CRM expertise (Salesforce), service management process knowledge, and experience in regulated environments.

Qualifications

Bachelor's degree or 10+ years supporting enterprise business systems, CRM platforms, or service management technologies.
5+ years of people leadership experience managing technical or business systems teams.
Experience supporting Field Service, Technical Support, Product Support, or similar organizations.
Demonstrated success leading complex global technology initiatives and cross-functional teams.
Experience operating within regulated industries (medical device, healthcare, life sciences, pharma).
Knowledge of GxP, CSV, change control, and quality management processes.
Strong stakeholder management, communication, and executive presentation skills.

Responsibilities

Define and execute the technology roadmap supporting Global Services organizations.
Align capabilities with objectives, growth strategies, and customer experience goals.
Advise Global Services leadership on technology investments and process optimization.
Lead a global team of Business Systems Analysts, Administrators, and Product Owners.