Global Service Scheduler & Operations Coordinator

Guardian Bandsaws; La Vista (NE); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) match

Health insurance

PTO

Paid holidays

Long service leave

Professional development

Job summary

Guardian Bandsaws in Omaha, Nebraska is seeking a Service Coordinator to support North American service operations and ensure smooth day-to-day coordination. You’ll be on-site as needed and collaborate with the Customer Success Manager to drive service efficiency and customer satisfaction.

The role offers paid time off, health benefits, and growth opportunities within a progressively growing company that values its employees.

Qualifications

• 1 years of experience in service coordination, customer support, or operations preferred.
• Strong organizational and time management skills
• Meticulous with detail
• Ability to manage multiple priorities.
• Excellent problem-solving skills & solutions focused mindset
• Proficient with Microsoft Office and CRM systems such as HubSpot.
• Excellent communication and follow-up skills.
• Highly detail-oriented, process-driven, and proactive in problem-solving.
• Team-oriented with a collaborative mindset and ability to thrive in a fast-paced environment.

Responsibilities

• Schedule and book service & call out work across the U.S., Canada, and Mexico.
• Communicate with technicians and customers to confirm job details, travel logistics, and scope of work.
• Prepare and maintain job sheets, service documentation, and customer site information.
• Generate and track service invoices, ensuring timely completion and accuracy.
• Maintain the Service Object and ticketing hub with up-to-date job data.
• Track and reorder consumables and critical spare parts as needed.
• Work closely with the Customer Success Manager to identify bottlenecks in service processes and recommend efficiency improvements.
• Provide visibility into technician scheduling, service turnaround, and completed work.
• Help manage incoming help calls and tickets by taking calls, creating tickets, and reviewing them in real time.

Skills

Scheduling

Customer support

CRM systems (HubSpot)

Microsoft Office

Data accuracy

Team collaboration

Tools

HubSpot CRM

Job description

Guardian Bandsaws in Omaha, Nebraska is seeking a Service Coordinator to support North American service operations and ensure smooth day-to-day coordination. You’ll be on-site as needed and collaborate with the Customer Success Manager to drive service efficiency and customer satisfaction.

The role offers paid time off, health benefits, and growth opportunities within a progressively growing company that values its employees.