CNC Service Scheduler & Customer Support

GOSIGER MACHINE TOOL LLC; Kent (WA); On-site; USD 50,000 - 69,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Short- and Long-Term Disability

Paid time off and holiday pay

401K plan with company match

Maternity and Paternity leave

Job summary

Gosiger Northwest in Kent, WA is seeking a Service Coordinator to provide in-house customer support and scheduling for a CNC service organization. The role focuses on dispatch coordination, status updates, and maintaining service data with the Service Manager to optimize performance and customer satisfaction.

The position requires strong interpersonal and written communication, professionalism with customers and staff, and proficiency in MS Word/Excel/PowerPoint.

Qualifications

• Understanding of CNC service organization internal workings.
• Ability to maintain professional conduct with customers, vendors and staff.
• Strong interpersonal and written communication skills.
• Proficiency with Microsoft Word, Excel and PowerPoint; willingness to learn new software.

Responsibilities

• Receive all service schedule related calls/emails from the Call Center and respond promptly.
• Ensure the correct technician is dispatched; inform the customer of status/ETA.
• Maintain the service schedule and track open jobs from start to finish.
• Coordinate with Sales to schedule all new machine installs.
• Provide installation preparation information to customers before the date.
• Review installation sheets and prep the Service Eng. for the job.
• Process install paperwork/backups to the manufacturer.
• Assist with service parts orders and track warranty/exchange parts.
• Stay involved with in-house installations, retrofits or turnkey projects.
• Enter supplier information in the system and close out as needed.
• Maintain inventory records for books and miscellaneous parts.
• Review work orders daily and process APB; assist invoicing and collections.
• Support HR with customer requirements (insurance, badges, etc.).
• Travel to Gosiger offices for meetings or training as needed.
• Continuously review processes and seek improvements.

Skills

CNC service knowledge

Customer relations

Interpersonal communication

Written communication

MS Word/Excel/PowerPoint

Problem solving

Tools

Microsoft Office

Job description

Gosiger Northwest in Kent, WA is seeking a Service Coordinator to provide in-house customer support and scheduling for a CNC service organization. The role focuses on dispatch coordination, status updates, and maintaining service data with the Service Manager to optimize performance and customer satisfaction.

The position requires strong interpersonal and written communication, professionalism with customers and staff, and proficiency in MS Word/Excel/PowerPoint.