Service Operations Lead: Scheduling & Accountability

CSS Staffing; Omaha, Lincoln (NE, NE); On-site; USD 45,000 - 65,000; Full time

Job summary

CSS Staffing in Omaha is seeking a Service Operations Coordinator to help coordinate engineer schedules and track field locations for our Nebraska service team. The role emphasizes accountability for attendance, punctuality, and on-time commitments with a focus on customer satisfaction.

The ideal candidate is highly organized, detail-oriented, and a strong communicator who can reinforce company standards and maintain operational consistency across the team.

Qualifications

• Extremely organized and detail-oriented.
• Excellent follow-through and communication skills.
• Comfortable holding others accountable in a professional manner.
• Able to juggle competing priorities and shifting schedules.
• Proactive problem solver who notices issues before they impact customers.
• Believes in processes, documentation, and consistent standards.

Responsibilities

• Monitor engineer schedules, onsite appointments, and daily availability.
• Maintain awareness of where field resources are assigned throughout the day.
• Ensure time, schedules, and commitments are accurately tracked and reported.
• Coordinate resource assignments and identify scheduling conflicts.
• Follow up on attendance, tardiness, and unaccounted‑for time.
• Escalate accountability concerns when appropriate.
• Support communication between engineers, customers, and leadership.
• Reinforce Company standards in daily operations.

Skills

Extremely organized

Strong communicator

Accountability

Prioritization

Problem solving

Documentation

Team accountability

Job description

CSS Staffing in Omaha is seeking a Service Operations Coordinator to help coordinate engineer schedules and track field locations for our Nebraska service team. The role emphasizes accountability for attendance, punctuality, and on-time commitments with a focus on customer satisfaction.

The ideal candidate is highly organized, detail-oriented, and a strong communicator who can reinforce company standards and maintain operational consistency across the team.