Service Coordinator

Guardian Bandsaw; La Vista (NE); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

401(k) match

Company health insurance

Insurance package

PTO

Paid holidays

Long service leave

Professional development

Job summary

Guardian Bandsaws, the U.S. operation of KANDO Innovation, is seeking a Service Coordinator to support North American service operations.

You will coordinate day-to-day activities, maintain data accuracy, and assist in identifying process improvements, working closely with the Customer Success Manager to boost service efficiency and customer satisfaction. This role requires readiness to be onsite when needed and involves scheduling across the U.S., Canada, and Mexico, communicating with

Qualifications

• 1 year of experience in service coordination, customer support, or operations preferred.
• Strong organizational and time management skills.
• Meticulous with detail.
• Ability to manage multiple priorities.
• Excellent problem-solving and solutions-focused mindset.

Responsibilities

• Schedule and book service calls across the U.S., Canada, and Mexico.
• Communicate with technicians and customers to confirm job details, travel logistics, and scope of work.
• Prepare and maintain job sheets, service documentation, and customer site information.
• Generate and track service invoices, ensuring timely completion and accuracy.
• Maintain the Service Object and ticketing hub with up-to-date job data.
• Track and reorder consumables and critical spare parts as needed.
• Work closely with the Customer Success Manager to identify bottlenecks and propose improvements.
• Provide visibility into scheduling, service turnaround, and completed work.
• Handle incoming calls and tickets, ensuring on-call follow-up and smooth service progression.

Skills

Service coordination

Customer support

Time management

Communication

CRM systems (HubSpot)

MS Office

Tools

HubSpot CRM

Microsoft Office

Job description

Guardian Bandsaws, Omaha Nebraska

Service Coordinator, Full Time

We are looking for a Service Coordinator to join our tight knit Guardian Bandsaws team in Omaha.

Position Overview

This role of Service Coordinator will play a key role in supporting Guardian’s North American service operations by ensuring smooth coordination of day-to-day activities, maintaining data accuracy, and assisting in identifying opportunities for process improvement. This role directly supports and collaborates with the Customer Success Manager to strengthen Guardian’s service efficiency, customer satisfaction, and consumable sales growth. This means you will be the first to respond and be comfortable with being ready to be on site when needed.

In return, you’ll be joining a progressively growing company that values their employees [with a kiwi twist to it!] and believes in supporting continual growth & a fantastic earning potential!

What We Offer

• Competitive pay.
• 401(k) with up to a 4% company match.
• 100% Company-Paid Employee Health Insurance
• Health, dental, vision, AD&D, and life insurance.
• Paid time off (PTO).
• Paid holidays.
• Long Service Leave
• Professional development and growth opportunities.

Key Responsibilities includes [but not limited to]:

• Schedule and book service & call out work across the U.S., Canada, and Mexico.
• Communicate with technicians and customers to confirm job details, travel logistics, and scope of work.
• Prepare and maintain job sheets, service documentation, and customer site information.
• Generate and track service invoices, ensuring timely completion and accuracy.
• Maintain the Service Object and ticketing hub with up-to-date job data.
• Track and reorder consumables and critical spare parts as needed.
• Work closely with the Customer Success Manager to identify bottlenecks in service processes and recommend efficiency improvements.
• Provide visibility into technician scheduling, service turnaround, and completed work.
• Help manage incoming help calls and tickets by taking calls, creating tickets, and reviewing them in real time. This role will ensure on-call technicians follow up promptly and that all customer issues move through the service process efficiently.

What You’ll Bring

• 1 years of experience in service coordination, customer support, or operations preferred.
• Strong organizational and time management skills
• Meticulous with detail
• Ability to manage multiple priorities.
• Excellent problem-solving skills & solutions focused mindset
• Proficient with Microsoft Office and CRM systems such as HubSpot.
• Excellent communication and follow-up skills.
• Highly detail-oriented, process-driven, and proactive in problem-solving.
• Team-oriented with a collaborative mindset and ability to thrive in a fast-paced environment.

Want to learn more about Guardian Bandsaws?

Guardian Bandsaws is the U.S. operation of New Zealand-based KANDO Innovation, a global leader in vision-based bandsaw safety technology. Our equipment is used by the largest global meat processors in the US, Europe, and Asia Pacific.

https://www.guardianbandsaw.com/

http://www.kandoinnovation.com/