Global Service Readiness Manager

Ralliant; Beaverton (OR); On-site; USD 104,000 - 192,000; Full time

Job summary

Ralliant Corporation is seeking a Senior Service Readiness Lead to own end-to-end service readiness for Tektronix products, including the service plan, capital, parts, documentation, training and test systems required for launch.

You will defend capital decisions, build business cases, and drive global readiness across Americas, EMEA and Asia, ensuring a timely launch with ongoing support and field feedback guiding next iterations.

Qualifications

• Hands-on ownership of service outcomes for technical B2B products.
• Experience in stage-gate new product process, accountable for deliverables at a gate.
• The ability to hold partners in other functions to commitments without authority over them.
• Technical literacy to discuss serviceability with design and test engineers.
• Typically eight or more years of professional experience in related fields.
• A degree in engineering, business, supply chain or a related field — or equivalent qualification.

Responsibilities

• Own the service plan and service model for each new product and defend the recommendation to leadership.
• Build the business case and secure capital for service capability: test systems, fixtures, depot tooling and training.
• Drive global readiness; chair checkpoint reviews across Americas, EMEA and Asia, and declare readiness for launch.
• Set up service data, field replaceable unit lists, service documentation, and depot/field training.
• Lead cross-functional service core team; negotiate dates with partners and escalate blockers.
• Carry products past launch with updates, safety actions, engineering changes and long-term support.

Skills

Service ownership

Stage-gate process

Cross-functional leadership

Technical literacy

Calibration background

Bill of materials

Global program management

Education

Engineering degree

Business degree

Supply chain degree

Tools

Oracle ERP

SAP ERP

Job description

Ralliant Corporation is seeking a Senior Service Readiness Lead to own end-to-end service readiness for Tektronix products, including the service plan, capital, parts, documentation, training and test systems required for launch.

You will defend capital decisions, build business cases, and drive global readiness across Americas, EMEA and Asia, ensuring a timely launch with ongoing support and field feedback guiding next iterations.