Service Readiness Program Manager

Ralliant; Beaverton (OR); On-site; USD 104,000 - 192,000; Full time

Job summary

Ralliant Corporation is seeking a Senior Service Readiness Lead to own end-to-end service readiness for Tektronix products, including the service plan, capital, parts, documentation, training and test systems required for launch.

You will defend capital decisions, build business cases, and drive global readiness across Americas, EMEA and Asia, ensuring a timely launch with ongoing support and field feedback guiding next iterations.

Qualifications

• Hands-on ownership of service outcomes for technical B2B products.
• Experience in stage-gate new product process, accountable for deliverables at a gate.
• The ability to hold partners in other functions to commitments without authority over them.
• Technical literacy to discuss serviceability with design and test engineers.
• Typically eight or more years of professional experience in related fields.
• A degree in engineering, business, supply chain or a related field — or equivalent qualification.

Responsibilities

• Own the service plan and service model for each new product and defend the recommendation to leadership.
• Build the business case and secure capital for service capability: test systems, fixtures, depot tooling and training.
• Drive global readiness; chair checkpoint reviews across Americas, EMEA and Asia, and declare readiness for launch.
• Set up service data, field replaceable unit lists, service documentation, and depot/field training.
• Lead cross-functional service core team; negotiate dates with partners and escalate blockers.
• Carry products past launch with updates, safety actions, engineering changes and long-term support.

Skills

Service ownership

Stage-gate process

Cross-functional leadership

Technical literacy

Calibration background

Bill of materials

Global program management

Education

Engineering degree

Business degree

Supply chain degree

Tools

Oracle ERP

SAP ERP

Job description

When Tektronix launches a new oscilloscope, someone has to answer a hard question before it ships: can we service and calibrate this anywhere in the world, to standard, at a cost we planned for? That is your job.

You own service readiness end to end — the service plan, the capital behind it, the parts, documentation, training and test systems that deliver it, and the call on whether a product is ready to release. You will inherit an established portfolio of Tektronix instrument and probe programs, with the standard work, the global depot network and the relationships already in place, and the autonomy to decide how the work gets done from here.

What you will do

• Own the service plan and service model for each new product — repairable or repair‑by‑replacement, depot or onsite, which regions get capability and when — and defend that recommendation to leadership.
• Build the business case and secure the capital for service capability: test systems, fixtures, depot tooling and training.
• Drive global readiness. Chair checkpoint reviews with senior service managers across the Americas, EMEA and Asia, own the readiness checklist, and issue the declaration that a program is ready to launch.
• Set up what makes service work: service ERP data (items, parts, pricing, forecast), the field‑replaceable unit list, service documentation, and depot and field training.
• Lead the cross‑functional service core team, negotiate dates with partners who do not report to you, and elevate anything that threatens a release.
• Carry products past launch — updates, safety actions, engineering changes, obsolescence and long‑term support — and use what the field tells you to make the next product easier to service.

What we are looking for

• Hands‑on ownership of service outcomes for technical B2B products — a service plan, spare parts, depot capability, warranty or field support. This is the centre of the role.
• Experience in a stage‑gate new product process, accountable for deliverables at a gate.
• The ability to hold partners in other functions to commitments without authority over them.
• Technical literacy to discuss serviceability with design and test engineers — able to read schematics and product specifications and reason about how a design choice plays out in a repair depot or calibration lab. Test and measurement, electronic instrumentation, calibration or metrology background is a strong advantage.
• Typically eight or more years of professional experience. We will consider strong candidates with less.
• A degree in engineering, business, supply chain or a related field — or equivalent professional or technical qualification and experience.

Nice to have

• ERP experience setting up items, parts, pricing, bills of material or forecasts (Oracle or SAP).
• Accredited calibration and traceability environments (A2LA, DAkkS, NABL or equivalent).
• Program management certification (PMP, PRINCE2, IPMA or Scrum) — Ralliant supports certification for this role.
• Experience across more than one program type: hardware, software, OEM and acquisitions.

How we work

Our five Guiding Principles shape this role: win as one team, solve problems, learn by doing, unlock growth, and own our future. In practice that means building trust across functions you do not control, getting to root cause with data and Ralliant Business System tools, adapting on live programs rather than waiting for perfect information, and owning the outcome rather than the activity.

Travel approximately 15–25%, including international travel to service depots and manufacturing sites.

Ralliant Corporation Overview

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next‑generation breakthroughs to life — faster, smarter, and more reliably. Our high‑performance instruments, sensors, and subsystems fuel mission‑critical advancements across industries, enabling real‑world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

About Tektronix

Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Through precision‑engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world‑changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow!

We Are an Equal Opportunity Employer.

Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail].

Bonus or Equity

This position is also eligible for bonus as part of the total compensation package.

Pay Range

The salary range for this position (in local currency) is 103500.00-191900.00

Is this role subject to ITAR?

The essential duties of this position require adherence to U.S. Government export control regulations. Accordingly, candidates must either be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3)) or be prepared to collaborate with the company in securing the necessary U.S. government export authorizations. While the company encourages all interested applicants to apply, please be aware that ongoing employment is dependent upon obtaining the appropriate government export authorizations.