Global Service Product Marketing Manager

MKS Inc.; Andover (MA); On-site; USD 115,000 - 145,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Life and disability insurance

12 paid holidays

Sick time

15 paid vacation days

6 weeks parental leave

Adoption assistance

Job summary

MKS Inc. is seeking a Product Marketing Manager for VSD Global Service to collaborate with Global Sales, Service Operations, Engineering, Finance, and regional teams. You will manage service programs, support commercial execution, and help bring structured service offerings to market, reporting to the Sr.

Product Marketing Manager for VSD Global Service. The role emphasizes EOS management, pricing execution, sales enablement, and development of service packages like refurbishments, warranties,

Qualifications

• Bachelor’s degree or equivalent experience required.
• 5+ years of experience in product marketing, product management, service business, or commercial operations.
• Experience with pricing, service offerings, or aftermarket business models preferred.
• Strong ability to coordinate across cross-functional and global teams.
• Comfortable operating in a fast-paced environment with both strategic and execution-focused work.
• Strong analytical and organizational skills with attention to detail.
• Clear and practical communication style, especially across global teams.
• Ability to travel up to 25% as required for business needs.

Responsibilities

• Own and manage the End of Service (EOS) process, including candidate identification, pipeline management, cross-functional coordination, execution tracking, and communication planning.
• Support global service pricing execution by maintaining price lists, pricing tools, regional guidance, and standard quoting inputs in alignment with Global Sales, Operations, and Finance teams.
• Coordinate day-to-day commercial support for regional teams, including pricing questions, quote escalations, special request triage, and clarification of service policies, while escalating strategic or customer-sensitive decisions as appropriate.
• Create practical tools, templates, FAQs, dashboards, and automated process improvements that reduce manual effort, improve quote turnaround time, and increase consistency across regions.
• Develop and maintain structured service offering packages, including refurbishments, trade-in programs, extended warranties, service agreements and other related programs.
• Gather customer, field service, and competitive feedback to identify service gaps, EOS implications, standardization opportunities, and potential new offerings for internal review.
• Support go-to-market execution by developing internal playbooks, sales enablement materials, customer-facing messaging, and rollout communications for approved service offerings.

Skills

Cross-functional coordination

Pricing

Service offerings

Global teamwork

Analytical skills

Communication

Travel readiness

Education

Bachelor’s degree

Job description

MKS Inc. is seeking a Product Marketing Manager for VSD Global Service to collaborate with Global Sales, Service Operations, Engineering, Finance, and regional teams. You will manage service programs, support commercial execution, and help bring structured service offerings to market, reporting to the Sr.

Product Marketing Manager for VSD Global Service. The role emphasizes EOS management, pricing execution, sales enablement, and development of service packages like refurbishments, warranties,