Global Service Portfolio & Assurance Lead

HP Inc.; Spring (TX); On-site; USD 105,000 - 162,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long term/short term disability

Employee assistance program

Flexible spending account

Life insurance

Parental leave (4-12 weeks)

11 paid holidays

Flexible paid vacation and sick leave

Job summary

HP Inc. is seeking a Technical Customer Assurance Manager to lead the lifecycle governance of product support portfolios, ensure pricing-aligned service delivery, and mentor teams worldwide.

You will work with global stakeholders to implement innovative services and drive profitable growth through data-driven insights. The role emphasizes cross-functional leadership, SLA management, and collaboration across regions to influence product development and service marketing content.

Qualifications

• Agile Methodology
• Analytics
• Business Development
• Business Strategies
• Business To Business
• Customer Relationship Management
• Data Analysis
• Digital Marketing
• Go-to-Market Strategy
• Key Performance Indicators (KPIs)
• Market Research
• Marketing
• Marketing Strategies
• New Product Development
• Product Management
• Product Marketing
• Product Strategy
• Project Management
• Thought Leadership
• Value Propositions
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Responsibilities

• Takes charge of planning of product support or solution portfolios throughout their entire lifecycle, ensuring alignment with pricing strategies, seamless end-to-end service delivery, and readiness for sales, along with their associated processes.
• Collaborates across regions, geographies, and global teams to formulate and implement innovative services, solutions, or programs and their associated processes to address evolving customer and market demands while promoting profitable growth.
• Contributes insights based on service data to drive increased sales opportunities, leveraging data-driven strategies for business growth.
• Represents services within product or solution portfolio core teams and incorporates service requirements into various product development stages, including activities like product warranty support and cost analysis, as well as the development of content and collateral for service product marketing.
• Conducts thorough business analysis, identifies root causes, and formulates recommendations and solutions to drive enhancements in business performance.
• Utilizes both technical and business acumen to lead complex cross-functional initiatives with significant impact on the services business.
• Establishes, implements, and manages service level agreements, ensuring consistent and high-quality service delivery to meet customer expectations.
• Prepares marketing materials to support key customer account teams, enhancing customer engagement and sales efforts.
• Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.
• Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

Job description

HP Inc. is seeking a Technical Customer Assurance Manager to lead the lifecycle governance of product support portfolios, ensure pricing-aligned service delivery, and mentor teams worldwide.

You will work with global stakeholders to implement innovative services and drive profitable growth through data-driven insights. The role emphasizes cross-functional leadership, SLA management, and collaboration across regions to influence product development and service marketing content.