Senior Configuration & Operations Leader

HP; Arkansas; On-site; USD 66,000 - 101,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Job summary

HP is seeking a technically adept professional to manage a designated technology area or customer group with moderate risk. You will proactively address issues, apply HP solutions, and identify opportunities for service revenue growth while maintaining senior-level relationships.

You will resolve incidents, provide solutions, and work with teams to fulfill customer requirements. This role offers exposure to HP products, on-site support, and potential career growth within the organization.

Qualifications

• Four-year or Graduate Degree in Computer Science, Information Systems, or related discipline, or commensurate work experience.
• Typically has 2-4 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on-site customer support, Mission Critical, systems experience, or a related field.

Responsibilities

• Utilizes technical knowledge to operate a designated technology area or customer group with moderate risk and complexity.
• Integrates technical acumen and business insight to formulate solutions for customers.
• Resolves the majority of technical incidents independently, and collaborates with team for more complex issues.
• Builds and maintains strong relationships up to senior management level in assigned accounts.
• Develops conclusions, recommendations, and written reports, contributing proactively through research and data analysis supporting knowledge sharing.

Skills

Automation

Chemistry

Commissioning

Customer Relationship Management

Customer Support

Electrical Engineering

Electromechanics

Electronics

Environment Health And Safety

Field Service Management

Hand Tools

KPIs

Operating Systems

Preventive Maintenance

Process Improvement

Safety Standards

Technical Services

Technical Support

Technical Training

Test Equipment

Education

Four-year or Graduate Degree in Computer Science or related discipline

Job description

HP is seeking a technically adept professional to manage a designated technology area or customer group with moderate risk. You will proactively address issues, apply HP solutions, and identify opportunities for service revenue growth while maintaining senior-level relationships.

You will resolve incidents, provide solutions, and work with teams to fulfill customer requirements. This role offers exposure to HP products, on-site support, and potential career growth within the organization.