Global Customer Success Strategy Director

Hewlett Packard Enterprise; Houston (TX); On-site; USD 170,000 - 413,000; Full time

Benefits offered by this job

Health benefits

Professional development

Inclusive culture

Job summary

Hewlett Packard Enterprise Development LP seeks a strategic leader to define and drive the global Customer Success strategy for Networking Services. You will build a lifecycle framework blending digital experiences, data, automation, and human engagement to improve SaaS adoption and customer value realization.

The role partners across Services, Sales, Support, Product, Delivery, Renewals, and Digital Experience to deliver a consistent onboarding, adoption, and renewal experience across a global,

Qualifications

• Leadership experience in Customer Success, customer experience, SaaS, services strategy, or technology services.
• Experience developing global customer lifecycle or Customer Success strategies.
• Strong understanding of SaaS adoption, customer health, recurring revenue, retention, and expansion.

Responsibilities

• Define the global Customer Success strategy and multiyear roadmap for Networking Services.
• Establish a customer lifecycle framework spanning onboarding, adoption, value realization, support, renewal, expansion, and advocacy.
• Accelerate SaaS adoption and utilization through scalable digital and human engagement strategies.
• Differentiate the customer experience based on services purchased, services installed base, entitlements, lifecycle stage, and business criticality.
• Ensure the experience delivered aligns with what was sold and clearly demonstrates the value of premium services.
• Define digital Customer Success capabilities, including guided onboarding, proactive communications, customer health insights, and automated interventions.

Skills

Leadership experience

Global lifecycle strategy

SaaS adoption

Digital engagement

Cross-functional leadership

Executive communication

Tools

CRM

CS platforms

Telemetry/Analytics tools

AI & automation

Job description

Hewlett Packard Enterprise Development LP seeks a strategic leader to define and drive the global Customer Success strategy for Networking Services. You will build a lifecycle framework blending digital experiences, data, automation, and human engagement to improve SaaS adoption and customer value realization.

The role partners across Services, Sales, Support, Product, Delivery, Renewals, and Digital Experience to deliver a consistent onboarding, adoption, and renewal experience across a global,