Lifecycle & Service Assurance Manager

Hewlett Packard Co.; Washington; On-site; USD 105,000 - 162,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Hewlett Packard Co. is seeking a Technical Customer Assurance Manager to oversee the development, implementation and governance of product support portfolios across their lifecycle.

The role partners with global teams to deliver innovative services and drive profitable growth, while mentoring junior staff. The position requires strong business analysis, cross-functional leadership and a focus on service level agreements to ensure high-quality delivery and customer satisfaction.

Qualifications

• Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience.
• Typically has 7+ years of work experience in service business management, delivery, solution architecture, or related field.
• Expertise in agile methodologies and data-driven decision making.

Responsibilities

• Planners for product support or solution portfolios across their lifecycle, ensuring pricing alignment and seamless service delivery.
• Collaborates across regions and global teams to implement innovative services or programs.
• Provides data-driven insights to drive sales opportunities and growth.
• Represents services in core teams and informs product development with service requirements.
• Leads cross-functional initiatives with significant impact on the services business.

Skills

Agile Methodology

Analytics

Business Development

Business Strategies

Go-to-Market Strategy

Product Management

Education

Four-year or Graduate Degree in Business Administration or related field

Job description

Hewlett Packard Co. is seeking a Technical Customer Assurance Manager to oversee the development, implementation and governance of product support portfolios across their lifecycle.

The role partners with global teams to deliver innovative services and drive profitable growth, while mentoring junior staff. The position requires strong business analysis, cross-functional leadership and a focus on service level agreements to ensure high-quality delivery and customer satisfaction.