Global Technical Service Assurance Lead

HP; Spring (TX); On-site; USD 105,000 - 162,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long term/short term disability

Employee assistance program

Flexible spending account

Life insurance

Generous time off policies

4-12 weeks fully paid parental leave

11 paid holidays

Flexible paid vacation and sick leave

Job summary

HP is seeking a Technical Customer Assurance Manager to strategically steward product support portfolios across their lifecycle, aligning with pricing and ensuring seamless service delivery. You will work with global teams to implement innovative services, drive growth, and mentor junior staff.

The role requires strong business acumen, analytical skills, and experience in service management, warranty, and cost analysis. A four-year degree and 7+ years in related fields are preferred.

Qualifications

• Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7+ years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field.

Responsibilities

• Takes charge of planning of product support or solution portfolios throughout their entire lifecycle, ensuring alignment with pricing strategies, seamless end-to-end service delivery, and readiness for sales, along with their associated processes.
• Collaborates across regions, geographies, and global teams to formulate and implement innovative services, solutions, or programs and their associated processes to address evolving customer and market demands while promoting profitable growth.
• Contributes insights based on service data to drive increased sales opportunities, leveraging data-driven strategies for business growth.
• Represents services within product or solution portfolio core teams and incorporates service requirements into various product development stages, including activities like product warranty support and cost analysis, as well as the development of content and collateral for service product marketing.
• Conducts thorough business analysis, identifies root causes, and formulates recommendations and solutions to drive enhancements in business performance.
• Utilizes both technical and business acumen to lead complex cross-functional initiatives with significant impact on the services business.
• Establishes, implements, and manages service level agreements, ensuring consistent and high-quality service delivery to meet customer expectations.
• Prepares marketing materials to support key customer account teams, enhancing customer engagement and sales efforts.
• Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.
• Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

Skills

Agile Methodology

Analytics

Business Development

Business Strategies

Business To Business

Customer Relationship Management

Data Analysis

Digital Marketing

Go-to-Market Strategy

Key Performance Indicators

Market Research

Marketing

Marketing Strategies

New Product Development

Product Management

Product Marketing

Product Strategy

Project Management

Thought Leadership

Value Propositions

Education

Four-year or Graduate Degree in Business Administration

Job description

HP is seeking a Technical Customer Assurance Manager to strategically steward product support portfolios across their lifecycle, aligning with pricing and ensuring seamless service delivery. You will work with global teams to implement innovative services, drive growth, and mentor junior staff.

The role requires strong business acumen, analytical skills, and experience in service management, warranty, and cost analysis. A four-year degree and 7+ years in related fields are preferred.