Global Senior Manager, Student Delivery & Enablement

Ellucian Company L.P.; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health coverage

Flexible time off

401k with match

Job summary

Ellucian is seeking a Senior Manager of Ellucian Student Delivery to lead a scalable, global Professional Services delivery motion. You will partner across Product, R&D, Sales, Customer Success, and Services Operations to scope, sell, implement, and optimize Ellucian Student offerings.

You will enable a global delivery culture, curate standardized content, and drive improvements based on lessons learned, with a focus on customer outcomes and time to value.

Qualifications

• 10+ years of experience in Professional Services consulting, enterprise software implementation, or related services delivery.
• Demonstrated ability to take a new product or services delivery motion from concept through operationalization, adoption, and global scale.
• Deep knowledge of the consulting delivery lifecycle, including solution scoping, implementation methodology, project governance, quality management, resource planning, financial performance, and customer success.
• Proven experience developing and managing standardized enablement and consulting delivery products that are scalable, usable, and maintained through a disciplined content lifecycle.
• Strong people leadership skills, including talent development, performance management, workforce planning, and the ability to lead through organizational change.
• Experience with SaaS solutions and higher education technology, ERP, CRM, or student systems; experience with Ellucian Student or related Ellucian solutions is preferred.
• Operational acumen, with experience using data and KPIs to manage utilization, capacity, delivery quality, and customer outcomes.
• Exceptional communication, collaboration, and influencing skills, with the ability to align global, cross-functional stakeholders and lead effectively without direct authority.

Responsibilities

• Define and lead the Ellucian Student delivery Go-to-Market motion in collaboration with Product, R&D, Sales, and Customer Success.
• Drive global enablement and delivery readiness, curating prescriptive delivery content and playbooks.
• Lead Recruiting & Admissions and Student Progression consulting practices with people leadership and resource planning.
• Ensure consistent application of delivery methodology, governance, and best practices across engagements.
• Build trusted advisor relationships and act as senior escalation point for complex delivery and customer issues.

Skills

Leadership

Delivery management

SaaS delivery

Strategic thinking

Job description

Ellucian is seeking a Senior Manager of Ellucian Student Delivery to lead a scalable, global Professional Services delivery motion. You will partner across Product, R&D, Sales, Customer Success, and Services Operations to scope, sell, implement, and optimize Ellucian Student offerings.

You will enable a global delivery culture, curate standardized content, and drive improvements based on lessons learned, with a focus on customer outcomes and time to value.