Senior Customer Success Ops: Drive Automation & Impact

Ellucian Company L.P.; Reston (VA); Presencial; USD 110.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Flexible time off

401k match

Parental leave

Wellness programs

Learning & development

Descripción de la vacante

Ellucian seeks a Senior Customer Success Operations Analyst to streamline processes, automation, and AI-enabled capabilities for Customer Success. The role partners with CS, Revenue Enablement, and BI to deliver scalable solutions that improve engagement and outcomes.

The ideal candidate blends analytical prowess with operational design, driving adoption and consistent execution across lifecycle programs.

Formación

• 2–5 years in Customer Success Operations, Revenue Operations, or similar in SaaS.
• Experience translating CS processes into scalable solutions with Gainsight, Staircase, or similar.
• Strong analytical skills with dashboard/reporting experience.
• Experience designing workflows and scalable lifecycle programs.
• Familiarity with CRM systems and data integration.
• Strong project management and multitasking abilities.
• Excellent written/spoken communication for business stakeholders.
• Experience creating enablement content (live training, docs, video).

Responsabilidades

• Design and improve CS processes, automation, and AI-enabled capabilities.
• Provide operational visibility to help CS managers prioritize work.
• Partner with CS, Revenue Enablement, BI and cross-functional teams.
• Configure and optimize Gainsight, Staircase AI, and related tools.
• Create dashboards and reporting to show health, risk, retention, growth.
• Drive adoption of new processes and tools with change management.

Conocimientos

CS Ops experience

Gainsight

Staircase AI

Dashboards & reports

CRM integration (Salesforce)

Project management

Analytical thinking

Communication across stakeholders

Enablement content creation

Herramientas

Salesforce

Gainsight

Snowflake/Tableau/Power BI

Descripción del empleo

Ellucian seeks a Senior Customer Success Operations Analyst to streamline processes, automation, and AI-enabled capabilities for Customer Success. The role partners with CS, Revenue Enablement, and BI to deliver scalable solutions that improve engagement and outcomes.

The ideal candidate blends analytical prowess with operational design, driving adoption and consistent execution across lifecycle programs.