Senior Customer Success Ops: Drive Automation & Impact
Ellucian Company L.P.
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Benefits offered by this job
Job summary
Ellucian seeks a Senior Customer Success Operations Analyst to streamline processes, automation, and AI-enabled capabilities for Customer Success. The role partners with CS, Revenue Enablement, and BI to deliver scalable solutions that improve engagement and outcomes.
The ideal candidate blends analytical prowess with operational design, driving adoption and consistent execution across lifecycle programs.
Qualifications
- 2–5 years in Customer Success Operations, Revenue Operations, or similar in SaaS.
- Experience translating CS processes into scalable solutions with Gainsight, Staircase, or similar.
- Strong analytical skills with dashboard/reporting experience.
- Experience designing workflows and scalable lifecycle programs.
- Familiarity with CRM systems and data integration.
- Strong project management and multitasking abilities.
- Excellent written/spoken communication for business stakeholders.
- Experience creating enablement content (live training, docs, video).
Responsibilities
- Design and improve CS processes, automation, and AI-enabled capabilities.
- Provide operational visibility to help CS managers prioritize work.
- Partner with CS, Revenue Enablement, BI and cross-functional teams.
- Configure and optimize Gainsight, Staircase AI, and related tools.
- Create dashboards and reporting to show health, risk, retention, growth.
- Drive adoption of new processes and tools with change management.
Skills
Tools
Job description
Ellucian seeks a Senior Customer Success Operations Analyst to streamline processes, automation, and AI-enabled capabilities for Customer Success. The role partners with CS, Revenue Enablement, and BI to deliver scalable solutions that improve engagement and outcomes.
The ideal candidate blends analytical prowess with operational design, driving adoption and consistent execution across lifecycle programs.
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