Global-Scale Customer Success Manager

Global Payments Inc.; Lindon (UT); On-site; USD 70,000 - 110,000; Full time

Job summary

Global Payments Inc. is seeking a Customer Success Manager to help shape the future of global commerce from our team in Utah. You will serve as the primary contact for clients, providing technical and product support, while driving adoption and growth.

You will manage end-to-end issue resolution, communicate outcomes, and build strong relationships with internal stakeholders and external clients. A Bachelor's degree and 2+ years in client-facing roles are required.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 2+ years in client-facing roles such as customer success, consulting, or technical support.
• Strong ability to troubleshoot issues and translate technical concepts into business terms.

Responsibilities

• Serve as primary contact for clients, providing technical and product support.
• Manage end-to-end issue resolution with root cause analysis.
• Build strong client relationships and identify opportunities for product adoption and growth.
• Analyze client requests and recommend solutions or process improvements.
• Maintain documentation and support client customizations.

Skills

Troubleshoot issues

Root cause analysis

Communication skills

Relationship management

Multitasking

Education

Bachelor’s degree

Job description

Global Payments Inc. is seeking a Customer Success Manager to help shape the future of global commerce from our team in Utah. You will serve as the primary contact for clients, providing technical and product support, while driving adoption and growth.

You will manage end-to-end issue resolution, communicate outcomes, and build strong relationships with internal stakeholders and external clients. A Bachelor's degree and 2+ years in client-facing roles are required.