Customer Success Manager

Global Payments Inc.; Indiana; On-site; USD 70,000 - 95,000; Full time

Job summary

Global Payments Inc. in Indiana is seeking a Customer Success Manager to serve as the primary liaison for clients, delivering technical and product support and guiding adoption of our payments solutions.

You will coordinate cross-functional teams, analyze client requests, and translate complex concepts into clear business language while building strong relationships. A Bachelor’s degree and 2+ years in client-facing roles are required.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 2+ years of experience in client-facing roles such as customer success, consulting, or technical support.
• Strong ability to troubleshoot issues, perform root cause analysis, and translate technical concepts into clear business language.
• Excellent communication and relationship management skills with both internal stakeholders and external clients.
• Ability to manage multiple priorities, apply sound judgment, and deliver results in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for clients, providing technical and product support while ensuring timely resolution of inquiries and issues.
• Manage issue resolution end-to-end, including root cause analysis, coordinating internal teams, tracking progress, and communicating outcomes to clients.
• Build strong client relationships by understanding business needs and proactively identifying opportunities for product adoption and growth.
• Analyze client requests and recommend solutions, system enhancements, or process improvements aligned with best practices.
• Maintain accurate documentation and tracking, while developing functional requirements to support client customizations or system changes.

Skills

Client-facing

Troubleshooting

Root cause analysis

Communication

Relationship management

Prioritization

Education

Bachelor’s degree or equivalent

Job description

Job Description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Customer Success Manager to help shape the future of global commerce.

What you’ll own

• Serve as the primary point of contact for clients, providing technical and product support while ensuring timely resolution of inquiries and issues.

• Manage issue resolution end-to-end, including root cause analysis, coordinating internal teams, tracking progress, and communicating outcomes to clients.

• Build strong client relationships by understanding business needs and proactively identifying opportunities for product adoption and growth.

• Analyze client requests and recommend solutions, system enhancements, or process improvements aligned with best practices.

• Maintain accurate documentation and tracking, while developing functional requirements to support client customizations or system changes.

What you’ll bring

• Bachelor’s degree or equivalent combination of education and relevant experience.

• 2+ years of experience in client-facing roles such as customer success, consulting, or technical support.

• Strong ability to troubleshoot issues, perform root cause analysis, and translate technical concepts into clear business language.

• Excellent communication and relationship management skills with both internal stakeholders and external clients.

• Ability to manage multiple priorities, apply sound judgment, and deliver results in a fast-paced environment.

It’s a bonus if you have

• 4+ years of relevant experience, ideally in the payments or credit card industry.

• Experience working cross-functionally with technical, product, and account management teams.

• Familiarity with structured issue resolution or client support methodologies.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here. If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.