Global Client Success Manager - Payments

Global Payments Inc.; Indiana; Vor Ort; USD 70.000 - 95.000; Vollzeit

Zusammenfassung

Global Payments Inc. in Indiana is seeking a Customer Success Manager to serve as the primary liaison for clients, delivering technical and product support and guiding adoption of our payments solutions.

You will coordinate cross-functional teams, analyze client requests, and translate complex concepts into clear business language while building strong relationships. A Bachelor’s degree and 2+ years in client-facing roles are required.

Qualifikationen

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 2+ years of experience in client-facing roles such as customer success, consulting, or technical support.
• Strong ability to troubleshoot issues, perform root cause analysis, and translate technical concepts into clear business language.
• Excellent communication and relationship management skills with both internal stakeholders and external clients.
• Ability to manage multiple priorities, apply sound judgment, and deliver results in a fast-paced environment.

Aufgaben

• Serve as the primary point of contact for clients, providing technical and product support while ensuring timely resolution of inquiries and issues.
• Manage issue resolution end-to-end, including root cause analysis, coordinating internal teams, tracking progress, and communicating outcomes to clients.
• Build strong client relationships by understanding business needs and proactively identifying opportunities for product adoption and growth.
• Analyze client requests and recommend solutions, system enhancements, or process improvements aligned with best practices.
• Maintain accurate documentation and tracking, while developing functional requirements to support client customizations or system changes.

Kenntnisse

Client-facing

Troubleshooting

Root cause analysis

Communication

Relationship management

Prioritization

Ausbildung

Bachelor’s degree or equivalent

Jobbeschreibung

Global Payments Inc. in Indiana is seeking a Customer Success Manager to serve as the primary liaison for clients, delivering technical and product support and guiding adoption of our payments solutions.

You will coordinate cross-functional teams, analyze client requests, and translate complex concepts into clear business language while building strong relationships. A Bachelor’s degree and 2+ years in client-facing roles are required.