Global Salesforce Admin - Service Cloud & Automation

Zuven technologies Inc; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Zuven technologies Inc. is seeking a detail-oriented Salesforce Administrator to manage and optimize our Salesforce platform.

You will be the primary technical contact and guardian for the Contact Center transformation, ensuring system health, security, and scalable performance for a global environment. The role supports 6,700 agents across 14 countries, leveraging flows, lightning configuration, dashboards, and automation to drive efficiency and data-driven decision making.

Qualifications

• Experience configuring and optimizing Salesforce core functionality.
• Expertise with Service Cloud and automated processes.
• Strong skills in dashboards and reports for global environments.

Responsibilities

• Manage, configure, and optimize the Salesforce platform.
• Serve as the primary technical point of contact for Contact Center transformation.
• Ensure health, security, and ongoing optimization of a global Salesforce environment.
• Support 6,700 agents across 14 countries.

Skills

Salesforce Administrator

Service Cloud

Flows

Lightning configuration

Automation

Dashboards

Reporting

Security

Job description

Zuven technologies Inc. is seeking a detail-oriented Salesforce Administrator to manage and optimize our Salesforce platform.

You will be the primary technical contact and guardian for the Contact Center transformation, ensuring system health, security, and scalable performance for a global environment. The role supports 6,700 agents across 14 countries, leveraging flows, lightning configuration, dashboards, and automation to drive efficiency and data-driven decision making.