Global Salesforce Admin: Contact Center Transformation

Blue Ribbon Global Technologies

Chicago (IL)

On-site

USD 85,000 - 110,000

Full time

9 days ago

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Job summary

Blue Ribbon Global Technologies in Chicago seeks a detail-oriented Salesforce Administrator to manage, configure, and optimize our Salesforce platform. You will be the primary technical contact and guardian for the Contact Center transformation, ensuring health, security, and performance across a global environment.

The role supports 6,700 agents across 14 countries and requires strong expertise with core Salesforce capabilities such as Flows, Lightning, automation, dashboards and reporting.

Qualifications

Must have Salesforce Administrator and Service Cloud experience.
Experience configuring flows, dashboards, and reports.
Experience managing Salesforce health, security, and optimization.

Responsibilities

Manage and optimize Salesforce platform for the organization.
Serve as the primary technical contact for the Contact Center transformation, ensuring platform health and security.
Collaborate with stakeholders to implement scalable business processes and governance.

Skills

Salesforce Administrator

Service Cloud

Flows

Lightning configuration

Automation

Dashboards

Reporting

Job description

The role supports 6,700 agents across 14 countries and requires strong expertise with core Salesforce capabilities such as Flows, Lightning, automation, dashboards and reporting.

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