Order & Data Integrity Specialist

AppDirect; United States; On-site; USD 40,000 - 45,000; Full time

Job summary

AppDirect in the United States is seeking an organized Order Management and Administrative Specialist who will handle daily order entry, ensure accurate documentation, and maintain CRM and ticketing records to support a smooth sales lifecycle.

You will communicate across teams, validate orders before submission, assist with dashboards, and help adhere to SLAs and KPIs while delivering reliable data and a positive customer experience.

Qualifications

• Experience with CRM and ticketing systems for real-time record keeping.
• Strong data accuracy across multiple systems and platforms.
• Excellent written and verbal communication across channels (email, chat, phone).

Responsibilities

• Assist with daily order entry tasks to log requests accurately and timely.
• Use the ticketing system to manage order requests, quotes, and communications.
• Process standard quotes and administrative documentation as requested by stakeholders.
• Validate order packages for accuracy, legibility, and proper authorization prior to submission.
• Submit orders to providers and confirm successful acceptance.
• Maintain real-time updates in CRM and ticketing systems across the order lifecycle.
• Follow established protocols to report data discrepancies or order issues to senior staff.
• Troubleshoot and resolve order issues or data discrepancies to ensure successful processing.

Skills

CRM proficiency

Ticketing systems

Data entry

Communication skills

SLA/KPIs

Job description

AppDirect in the United States is seeking an organized Order Management and Administrative Specialist who will handle daily order entry, ensure accurate documentation, and maintain CRM and ticketing records to support a smooth sales lifecycle.

You will communicate across teams, validate orders before submission, assist with dashboards, and help adhere to SLAs and KPIs while delivering reliable data and a positive customer experience.