Global Sales Support Coordinator - Quotes & CRM

Industrial Physics Inc; Highland Park West (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Job summary

Industrial Physics Inc in Greensboro, NC is seeking a Sales Support Coordinator to bridge the global SpecMetrix Sales Specialists with the Greensboro sales, technical, and project engineering teams. The role includes scheduling customer meetings, preparing quotes, supporting demonstrations and training visits, and tracking leads and documentation.

You will maintain Salesforce CRM and reports, support order status communications, and help drive sales performance against targets in a fast-paced

Qualifications

• 3-5+ years of experience in administrative and customer support roles.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to prioritize, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
• Ability to work both independently with minimal supervision and collaboratively as part of a team.
• Proficient at adapting to changing priorities and work requirements while maintaining productivity.
• Reliable attendance and punctuality, with flexibility to work extended hours as business needs require.
• Ability to understand and communicate technical product information and follow established processes.

Responsibilities

• Serve as the primary point of contact for customer inquiries regarding product applications, specifications, pricing, lead times, and technical information.
• Coordinate communication between customers, the SpecMetrix Sales team, and internal departments to ensure timely issue resolution and customer satisfaction.
• Support the sales process by qualifying leads, generating quotes, managing proposals, tracking test samples, and providing product documentation.
• Coordinate customer meetings, system demonstrations, demo equipment logistics, and maintain the global customer visit and Teams meeting calendar.
• Monitor and communicate order status, lead times, proposal priorities, and sales pipeline activity to support efficient sales operations.
• Maintain accurate customer records, sales data, and Salesforce CRM while preparing reports and tracking team performance against global goals.
• Ensure sales operations comply with company policies and support administrative activities, including meeting coordination, training logistics, and sales reporting.

Skills

Organization

Communication

CRM

Multitasking

Teamwork

Tools

Salesforce CRM

Job description

Industrial Physics Inc in Greensboro, NC is seeking a Sales Support Coordinator to bridge the global SpecMetrix Sales Specialists with the Greensboro sales, technical, and project engineering teams. The role includes scheduling customer meetings, preparing quotes, supporting demonstrations and training visits, and tracking leads and documentation.

You will maintain Salesforce CRM and reports, support order status communications, and help drive sales performance against targets in a fast-paced