Global Sales Strategy & Ops Lead - AI-Driven GTM

ironcladhq; San Francisco (CA); On-site; USD 235,000 - 285,000; Full time

Benefits offered by this job

Health coverage for employees

Parental leave

401(k) with employer match

Wellbeing stipends

Mental health support

Team events

Job summary

Ironclad is seeking a Sr. Director, Global Sales Strategy and Operations to own the operating infrastructure of the global sales organization.

This data-first, AI-forward role partners across Marketing, Customer Experience, Finance, and GTM Engineering to automate friction and unlock strategic insights. You will lead a global sales operations team across Americas, EMEA, and APAC, driving annual planning, quota design, and territory models while shaping AI-enabled forecasting and governance.

Qualifications

• 12+ years of progressive experience in Sales Operations, Revenue Operations, or GTM Strategy at a high-growth SaaS company.
• 8+ years of people leadership, including experience managing managers.
• Genuine AI fluency: understanding how AI tools work in a GTM context and driving adoption.
• Proven experience leading multi-functional operations portfolios spanning sales ops, renewals, and partnerships, globally.
• GTM-first mindset, partnering across Sales, Marketing, Customer Experience, and Finance.
• Strong analytical skills: forecasting models, complex datasets, executive-ready narratives.
• Deep familiarity with SaaS mechanics: ARR, GRR, NDR, quota design, and partner economics.
• Hands-on experience with the full GTM stack: CRM, revenue intelligence platforms, AI productivity tooling.

Responsibilities

• Build and lead a high-performing operations team that shapes the business and provides data-backed recommendations to CRO, CEO, and CFO.
• Own annual and long-range planning for the sales org including new business, renewals, expansion, and partnerships.
• Define operating rules of engagement across GTM roles and enable international expansion with consistent rigor.
• Automate forecasting, pipeline reporting, and cadence that supports strategic decision-making.
• Drive expansion motions and renewal operations to deliver consistent GRR and NDR.
• Co-develop the GTM AI strategy and map investments to field needs.

Skills

Sales Ops

Revenue Ops

GTM Strategy

AI fluency

People leadership

Cross-functional

Forecasting/Analytics

Executive presence

Strategic thinking

SaaS metrics

Tools

CRM

Forecasting

Revenue Intelligence

AI tooling

Conversation Intelligence

Job description

Ironclad is seeking a Sr. Director, Global Sales Strategy and Operations to own the operating infrastructure of the global sales organization.

This data-first, AI-forward role partners across Marketing, Customer Experience, Finance, and GTM Engineering to automate friction and unlock strategic insights. You will lead a global sales operations team across Americas, EMEA, and APAC, driving annual planning, quota design, and territory models while shaping AI-enabled forecasting and governance.