Global Sales & CRM Support Specialist

Kistler Group; Novi (MI); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and dis

401(k) plan with 4% company match

Generous vacation time

Job summary

Kistler Instrument Corporation in Novi, MI is seeking a Sales Support Specialist to provide administrative support for the Sales Operations team and deliver a high level of customer service to internal staff and customers.

You will handle quotes, orders, and delivery updates, coordinate with global plants, and support Inside and Outside Sales with data entry in SAP, C4C and CRM systems, ensuring accurate information and timely communication across teams.

Qualifications

• Bachelor’s degree in related field.
• Two or more years of Customer Service and related experience.
• Experience in SAP, C4C or related ERP and CRM system.
• Strong organizational and time management skills, with the ability to handle multiple priorities.
• Excellent written and verbal communications skills.
• Knowledge in Export Compliance Procedures.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong attention to detail and commitment to providing exceptional customer service.

Responsibilities

• Acts as the primary point of contact for non-product related customer questions, order status, lead time, tracking number and other duties.
• Confirms accuracy of the customer quote regarding prices, terms, quality, ship to and bill to addresses, etc.
• Converts quotes into orders once the customer PO is received and verified.
• Proactively updates customer on upcoming delivery status, PO changes, etc.
• Assists Inside and Outside Sales Representatives with maintaining C4C database including assisting with updates as required.
• Assist with quote generation with the guidance of Inside or Outside Sales as required.
• Coordinates with Global Manufacturing Plants for delivery of product and escalates issues and delays to appropriate Inside and Outside Sales representatives.
• Provides Sales Engineers and Managers with data and information as requested.
• Checking daily, weekly, and monthly task list on SAP.
• Complete vendor forms accurately and in a timely manner.
• Process myKistler registrations and create accounts.
• Process requests for quotes (RFQs), purchase orders (POs), and technical inquiries.
• Enter leads from trade shows into customer database
• Perform other duties as needed.

Skills

Customer service

Time management

Written and verbal communication

Education

Bachelor’s degree in related field

Tools

SAP

C4C

ERP systems

CRM systems

Microsoft Office

Job description

Kistler Instrument Corporation in Novi, MI is seeking a Sales Support Specialist to provide administrative support for the Sales Operations team and deliver a high level of customer service to internal staff and customers.

You will handle quotes, orders, and delivery updates, coordinate with global plants, and support Inside and Outside Sales with data entry in SAP, C4C and CRM systems, ensuring accurate information and timely communication across teams.