Global Sales BPO Program Lead (Contract, Remote)

Catapult Federal Services; Tucson (AZ); On-site; USD 85,000 - 116,000; Full time

Job summary

Catapult Federal Services is seeking a Project Manager – Sales BPO Programs to support two concurrent, high-impact initiatives focused on scaling our client’s global BPO partnerships. You will drive the launch of two new BPO partners and help develop a Global Sales BPO Center of Excellence with documentation, timelines, and partner relationships.

This role collaborates with Finance, Legal, Data Science, Sales Ops, Sales Leadership, Onboarding, Sales Technology, and external BPO partners.

Qualifications

• 5+ years in Project, Program, or Change Management.
• Experience creating docs, processes, or playbooks from scratch.
• Ability to influence without direct authority and lead strategically.
• Strong communication and data-informed decision making.

Responsibilities

• End-to-end project and change plans for New BPO Launch and CoE.
• Create and maintain charters, plans, logs, and decision registers.
• Build first official documentation of the BPO onboarding process.
• Design a Partner Management Framework (PMF) and/or playbooks.
• Drive escalations and key go/no-go decisions before launches.
• Identify resources required from each partner team.
• Apply and promote project and change management best practices.
• Build partnerships across Finance, Legal, Data Science, Sales Ops, Sales Leadership, Onboarding, Tech, and Partners.
• Facilitate alignment with Sr. BPO Sales Strategist and senior stakeholders.
• Ensure partners and internal teams stay informed and engaged throughout changes.
• Develop stakeholder engagement and communication strategies (Slack/Sheets).
• Represent Sales BPO Programs in cross-functional planning.
• Identify processes to document, standardize, or improve for CoE.
• Lead retrospectives and capture lessons learned.

Skills

Project management

Program management

Change management

Documentation

Influence without authority

Strategic thinking

Risk management

Stakeholder management

Communication skills

Data-driven decisions

Tools

Jira

Confluence

Slack

Excel/Google Sheets

AI tools (Claude, ChatGPT, Gemini)

Job description

Catapult Federal Services is seeking a Project Manager – Sales BPO Programs to support two concurrent, high-impact initiatives focused on scaling our client’s global BPO partnerships. You will drive the launch of two new BPO partners and help develop a Global Sales BPO Center of Excellence with documentation, timelines, and partner relationships.

This role collaborates with Finance, Legal, Data Science, Sales Ops, Sales Leadership, Onboarding, Sales Technology, and external BPO partners.