Project Manager

Catapult Federal Services; Tucson (AZ); On-site; USD 85,000 - 116,000; Full time

Job summary

Catapult Federal Services is seeking a Project Manager – Sales BPO Programs to support two concurrent, high-impact initiatives focused on scaling our client’s global BPO partnerships. You will drive the launch of two new BPO partners and help develop a Global Sales BPO Center of Excellence with documentation, timelines, and partner relationships.

This role collaborates with Finance, Legal, Data Science, Sales Ops, Sales Leadership, Onboarding, Sales Technology, and external BPO partners.

Qualifications

• 5+ years in Project, Program, or Change Management.
• Experience creating docs, processes, or playbooks from scratch.
• Ability to influence without direct authority and lead strategically.
• Strong communication and data-informed decision making.

Responsibilities

• End-to-end project and change plans for New BPO Launch and CoE.
• Create and maintain charters, plans, logs, and decision registers.
• Build first official documentation of the BPO onboarding process.
• Design a Partner Management Framework (PMF) and/or playbooks.
• Drive escalations and key go/no-go decisions before launches.
• Identify resources required from each partner team.
• Apply and promote project and change management best practices.
• Build partnerships across Finance, Legal, Data Science, Sales Ops, Sales Leadership, Onboarding, Tech, and Partners.
• Facilitate alignment with Sr. BPO Sales Strategist and senior stakeholders.
• Ensure partners and internal teams stay informed and engaged throughout changes.
• Develop stakeholder engagement and communication strategies (Slack/Sheets).
• Represent Sales BPO Programs in cross-functional planning.
• Identify processes to document, standardize, or improve for CoE.
• Lead retrospectives and capture lessons learned.

Skills

Project management

Program management

Change management

Documentation

Influence without authority

Strategic thinking

Risk management

Stakeholder management

Communication skills

Data-driven decisions

Tools

Jira

Confluence

Slack

Excel/Google Sheets

AI tools (Claude, ChatGPT, Gemini)

Job description

Professional Services

Tucson, AZ Contract Sep 1, 2026

Project Manager – Sales BPO Programs

Department: Sales Operations / BPO Programs

Location: Fully Remote (candidates located in Tucson, AZ are a plus)

Role Type: Contract (6-month engagement)

About Our Client

Our client is a well-established technology company providing accounting and financial software solutions to small businesses, self-employed individuals, and accounting professionals. The organization operates on a global scale and is currently expanding its Sales Business Process Outsourcing (BPO) partnerships to support continued growth. This is an exciting opportunity to join a fast-paced, cross-functional environment during a period of significant organizational scaling.

Job Description

We are seeking a Project Manager – Sales BPO Programs to support two concurrent, high-impact initiatives focused on scaling our client's global Business Process Outsourcing (BPO) partnerships. The Project Manager will drive the launch of two new BPO partners and support the development of a Global Sales BPO Center of Excellence, building the documentation, timelines, processes, and partner relationships needed to successfully execute both initiatives.

This role will work cross-functionally with Finance, Legal, Data Science, Sales Operations, Sales Leadership, Corporate Onboarding, Sales Technology, and BPO partners, and will report directly to the Sr. BPO Sales Strategist. The ideal candidate is passionate about building scalable processes from the ground up, thrives in ambiguity, and is comfortable driving alignment across senior stakeholders without direct authority.

Both initiatives — the New BPO Launch and the Global Sales BPO Center of Excellence — will run simultaneously throughout the six-month contract.

Duties and Responsibilities

• Own end-to-end project and change management plans for the New BPO Launch and Global Sales BPO Center of Excellence.
• Create and maintain project charters, project plans, action trackers, risk and issue logs, and decision registers.
• Build the first official documentation of the BPO onboarding process.
• Design a Partner Management Framework (PMF) and/or playbooks to support scalable BPO partnerships globally.
• Drive escalations and key go/no-go decisions ahead of established launch dates.
• Identify resources required from each partner team to deliver both initiatives on time.
• Apply and promote project and change management best practices.
• Build strong partnerships across Finance, Legal, Data Science, Sales Operations, Sales Leadership, Corporate Onboarding, Sales Technology, and Partner Management.
• Facilitate alignment with the Sr. BPO Sales Strategist and senior stakeholders regarding timelines, requirements, risks, and decisions.
• Ensure BPO partners and internal teams remain informed and engaged throughout changes.
• Develop stakeholder engagement and communication strategies, including executive-style updates through Slack and Google Sheets.
• Represent Sales BPO Programs in cross-functional planning.
• Identify processes that need to be documented, standardized, or improved to support the Center of Excellence.
• Lead retrospectives following the New BPO Launch and incorporate lessons learned into future frameworks and playbooks.

Required Experience/Skills

• 5+ years of experience in Project Management, Program Management, or Change Management.
• Demonstrated experience building documentation, processes, frameworks, or playbooks where none previously existed.
• Strong ability to lead through influence and drive accountability without direct authority.
• Strong strategic thinking with the ability to translate business objectives into clear priorities and execution plans.
• Experience applying structured project and change management methodologies.
• Ability to identify and manage risks, dependencies, decisions, and escalations.
• Strong written and verbal communication skills, including communicating program status and recommendations to senior stakeholders.
• Strong analytical skills with the ability to evaluate qualitative and quantitative information and make data-informed decisions.
• Ability to manage multiple complex, concurrent initiatives.
• Strong stakeholder management and emotional intelligence.
• Ability to build scalable and repeatable processes and frameworks.
• Working proficiency with Jira, Confluence, Slack, and Excel/Google Sheets.
• Experience using AI tools such as Claude, Cowork, ChatGPT, or Gemini to support project management activities including documentation, synthesis, and reporting.

Nice-to-Haves

• Previous BPO, partner, or vendor management experience.
• Project or change management certification such as PMP or Agile.

Pay & Benefits Summary

• $73/hr W2

Keywords

Keywords: Project Management | Program Management | Change Management | BPO | Business Process Outsourcing | Partner Management | Sales Operations | Contract | Remote | Center of Excellence