Global Safety Response Lead (24/7 Ops)

United States Digital Space LLC; United States; Remote; USD 140.000 - 210.000; Vollzeit

Zusammenfassung

the company Global Safety Response Operations Lead role requires hands-on leadership and direct case work for high‑risk safety issues. You will manage a regional Safety Response team and personally handle complex escalations, coordinating with Product, Policy, Legal, and Investigations to ensure rapid, compliant responses.

You will drive 24/7 coverage across shifts, monitor utilization, quality, and SLA targets, and contribute 20–30% of frontline investigations and enforcement decisions, while

Qualifikationen

• 8+ years of experience in Trust & Safety, Risk Operations, Investigations, Fraud, Annotation, or platform integrity.
• 4+ years of direct people leadership or senior-level operational ownership.
• Experience applying AI tools and automation to improve workflows.

Aufgaben

• Lead and coach a regional team of Safety Response Analysts with high performance and engagement.
• Own regional outcomes: utilization, SLA adherence, backlog health and quality benchmarks.
• Handle the most complex, high-risk cases as the escalation lead for your region.
• Contribute to frontline work (20–30%), including investigations and regulatory or legal escalations.
• Partner with Product, Policy, Legal, Investigations, and regional teams to execute safety outcomes.
• Drive continuous improvement of workflows, tools, automation, and escalation paths.
• Identify emerging risks and translate insights into policy or product guidance.

Kenntnisse

Trust & Safety

Risk Operations

Investigations

Fraud

Annotation

Platform integrity

Jobbeschreibung

the company Global Safety Response Operations Lead role requires hands-on leadership and direct case work for high‑risk safety issues. You will manage a regional Safety Response team and personally handle complex escalations, coordinating with Product, Policy, Legal, and Investigations to ensure rapid, compliant responses.

You will drive 24/7 coverage across shifts, monitor utilization, quality, and SLA targets, and contribute 20–30% of frontline investigations and enforcement decisions, while