Global RMA & Returns Operations Coordinator

Cutera-Inc; Carpenter (CA); On-site; USD 52,000 - 67,000; Full time

Job summary

Cutera-Inc is seeking an RMA Coordinator to support global service operations by managing RMAs and ensuring timely processing of returned parts. Responsibilities include routing materials, coordinating with global teams, and providing weekly metrics to stakeholders.

The role requires an AS degree (or equivalent) and 1–3 years in inventory or materials management, with hands-on SAP ERP and CRM (Salesforce) experience. Proficiency in Microsoft Office is essential.

Qualifications

• AS degree or equivalent experience.
• 1–3 years of inventory, materials management, or related operational support.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Hands-on experience with SAP ERP.

Responsibilities

• Receive, inspect, and route all global returned materials to appropriate internal work centers.
• Coordinate with global entities to ensure timely return of materials.
• Track and monitor outstanding RMAs; provide weekly metrics and reporting.
• Identify and implement process improvements to reduce past-due and open RMA cases.
• Accurately transact returned materials in SAP and Salesforce to maintain inventory integrity.

Skills

Inventory management

SAP ERP

Salesforce

Microsoft Office

Communication

Multitasking

Customer interaction

Education

AS degree

Tools

SAP ERP

Salesforce.com

Job description

Cutera-Inc is seeking an RMA Coordinator to support global service operations by managing RMAs and ensuring timely processing of returned parts. Responsibilities include routing materials, coordinating with global teams, and providing weekly metrics to stakeholders.

The role requires an AS degree (or equivalent) and 1–3 years in inventory or materials management, with hands-on SAP ERP and CRM (Salesforce) experience. Proficiency in Microsoft Office is essential.