Global Revenue Architecture Leader — Scale & Retention

Gong; Austin (TX); On-site; USD 300,000 - 520,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Wellbeing stipend

Mental Health benefits with therapy/co

401(k) program

Education stipend

Flexible vacation time

Paid parental leave

Company recharge days

Work from home stipend

Job summary

Gong is seeking a VP of Global Revenue Architecture to lead a multi-region, post-sale organization and unify strategy across NAMER, EMEA, and APAC. The role reports to the Chief Customer Officer and will shape the global approach to retention, renewal, and expansion across Enterprise segments.

The preferred locations include San Francisco, Austin, Lehi, Chicago, or NYC, with a focus on building a scalable, industry-aware growth engine and an accountable operating rhythm at scale.

Qualifications

• 15+ years of experience in customer success, account management, or revenue-facing leadership within B2B SaaS, including multiple layers of management.
• Proven track record owning enterprise-scale retention and expansion targets (GRR/NRR) for a large, distributed post-sale organization.
• Experience operating across multiple regions and time zones with global consistency and local nuance.
• Experience building or scaling a new segment, vertical, or 'startup within a startup' motion with automation, self-service, or AI-driven workflows.
• Comfort engaging with customer C-suite and VP stakeholders on high-stakes accounts with strong executive presence.
• A data-driven, change-management mindset and ability to translate customer workflows into measurable outcomes.
• Collaborative leadership style suited to fast-growth environments and developing other leaders.

Responsibilities

• Lead three regional groups and manage end-to-end performance, hiring, and development of a global organization (~100 staff).
• Define a unified Revenue Architecture strategy and scalable playbooks across Enterprise, Enterprise Growth, Mid-Market, and IX segments.
• Own revenue retention metrics, forecast rigor, and the global operating rhythm for the function.
• Scale Industry Expansion (IX) with industry-specific playbooks and self-service strategies to reduce churn.
• Build leadership depth, succession planning, and a scalable org structure across regions.
• Represent Revenue Architecture at the executive level, engaging with C-suite and VP stakeholders on high-stakes accounts.
• Partner with Sales, Product, Support, Marketing to embed architecture strategy in the customer journey and GTM priorities.
• Drive quarterly business cadence, forecasting, performance reviews, and org health checks for a distributed team.

Skills

Executive leadership

Global strategy

Revenue operations

Data-driven

Change management

Cross-functional leadership

Job description

Gong is seeking a VP of Global Revenue Architecture to lead a multi-region, post-sale organization and unify strategy across NAMER, EMEA, and APAC. The role reports to the Chief Customer Officer and will shape the global approach to retention, renewal, and expansion across Enterprise segments.

The preferred locations include San Francisco, Austin, Lehi, Chicago, or NYC, with a focus on building a scalable, industry-aware growth engine and an accountable operating rhythm at scale.