Global Revenue Architecture Leader — Scale & Growth

Gong.io; United States; Remote; USD 240,000 - 360,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Wellbeing Fund

Mental Health benefits with covered &-

401(k) program

Education & learning stipend

Flexible vacation time

Paid parental leave

Company-wide recharge days

Work from home stipend

Job summary

Gong is seeking a VP of Global Revenue Architecture to unify strategy, execution, and accountability across NAMER, EMEA, and APAC. You will lead a global team and set the strategy to drive retention, expansion, and customer value across Enterprise segments, reporting to the Chief Customer Officer.

You will scale the Industry Expansion vertical, coach regional leaders, and partner with Sales, Product, Support, and Marketing to embed Revenue Architecture in the customer journey while shaping

Qualifications

• 15+ years of experience in customer success, account management, or revenue-facing leadership within B2B SaaS, including significant experience leading through multiple layers of management (leaders of leaders), not just individual contributors.
• A track record owning enterprise-scale retention and expansion targets (GRR/NRR) for a large, distributed post-sale organization
• Experience operating across multiple regions and time zones, with the judgment to balance global consistency against local market needs.
• Direct experience building or scaling a new segment, vertical, or 'startup within a startup' motion, ideally involving automation, self-service, or AI-driven customer workflows.
• Comfort owning relationships with customer C-suite and VP stakeholders on the highest-stakes accounts, with strong executive presence and negotiation skill.
• A data-driven, change-management mindset comfortable translating customer workflows into measurable business outcomes and using data to drive adoption.
• A collaborative leadership style that thrives in ambiguity and fast-paced, high-growth environments, and genuinely enjoys developing other leaders.

Responsibilities

• Lead across three regions: Own the performance, hiring, and development of a global organization of ~100 across NAMER, EMEA, and APAC, ensuring consistent standards while adapting for regional and market nuance.
• Set the global RA strategy: Define a single revenue transformation methodology; workflow architecture, adoption and change management, value realization, and renewal and expansion that scales consistently across Enterprise, Enterprise Growth, Mid-Market, and IX segments.
• Own the numbers: Hold end-to-end accountability for gross and net revenue retention, expansion, and customer value realization across the entire Revenue Architecture book, and build the forecasting and pipeline rigor to defend those numbers to the executive team.
• Scale Industry Expansion (IX): Guide the build-out of the IX segment currently Financial Services and Healthcare as a 'startup within a startup,' developing industry-specific playbooks, automation, and self-service strategies that improve customer health and reduce churn in these verticals.
• Build the leadership bench: Coach and develop all layers of regional and segment leaders beneath them; own succession planning and career pathing so the org can keep scaling without you in every room.
• Represent RA at the executive level: Act as an escalation point and strategic partner on the largest, highest-risk, and highest-opportunity accounts, engaging directly with customer C-suite and VP stakeholders alongside your leaders.
• Partner cross-functionally: Work closely with Sales, Product, Support, Marketing, and other CCO-org peers to ensure Revenue Architecture strategy is embedded in the broader customer journey, and that RA insights shape product and GTM priorities
• Drive operating cadence: Establish the global rhythm of business in QBRs, forecasting, performance reviews, and org health checkins that keeps a distributed, multi-region team aligned and accountable.

Skills

15+ years experience in customer- or …

Enterprise-scale retention/expansion (

Multi-region/time zones experience

Startup within a startup motion

Executive presence with C-suite

Data-driven change management

Collaborative leadership in ambiguity

Job description

Gong is seeking a VP of Global Revenue Architecture to unify strategy, execution, and accountability across NAMER, EMEA, and APAC. You will lead a global team and set the strategy to drive retention, expansion, and customer value across Enterprise segments, reporting to the Chief Customer Officer.

You will scale the Industry Expansion vertical, coach regional leaders, and partner with Sales, Product, Support, and Marketing to embed Revenue Architecture in the customer journey while shaping