Global Returns Transformation Director - Tech Operations

Walmart; Bentonville (AR); On-site; USD 130,000 - 260,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Stock purchase plan

Paid time off

Job summary

Walmart is seeking a leader to drive the global Returns transformation for the Walmart Marketplace. This role focuses on simplifying post-purchase experiences, building trust with customers and sellers, and creating sustainable reverse-logistics economics across multiple markets.

Leading a cross-functional team, you will shape policy, fraud protection, and technology priorities to enable scalable growth. A strong background in eCommerce, returns, and program leadership is required.

Qualifications

• Bachelor's degree in computer science, MIS, industrial engineering, engineering management, business, information systems, project/program management, IT, finance, management, or related area.

Responsibilities

• Define the global cross-border Marketplace Returns strategy and operating model.
• Improve customer and seller experience with greater trust, simplicity, transparency, and sustainability.
• Drive reverse-logistics, cost-to-serve, recovery, and operational-efficiency improvements.
• Set policy, dispute, seller-protection, fraud, and abuse priorities with key partners.
• Translate business needs into scalable product and technology priorities; build and lead a high-performing team.

Skills

Leadership

Strategy

Cross-functional

Analytics

Education

Bachelor's degree in related field

9+ years PM/OP experience

Job description

Walmart is seeking a leader to drive the global Returns transformation for the Walmart Marketplace. This role focuses on simplifying post-purchase experiences, building trust with customers and sellers, and creating sustainable reverse-logistics economics across multiple markets.

Leading a cross-functional team, you will shape policy, fraud protection, and technology priorities to enable scalable growth. A strong background in eCommerce, returns, and program leadership is required.