(USA) Senior Director, Technology Operations - Marketplace Returns

Walmart; Bentonville (AR); On-site; USD 130,000 - 260,000; Full time

Benefits offered by this job

Stock

401(k)

Team-based bonuses

Job summary

Walmart seeks a senior leader to direct the Global Marketplace Returns transformation in Bentonville, AR. You will shape end‑to‑end strategy across markets, build scalable capabilities, and improve post‑purchase experiences for customers and sellers.

Collaborating with Product, Engineering, Omni Returns, and Supply Chain, you will define operating models, drive cost‑to‑serve improvements, and set policy priorities with key partners while delivering measurable value to the marketplace.

Qualifications

• Bachelor's degree in a relevant field and 7 years’ experience in project/program management or related area.
• Alternative: 9 years’ experience in project/program operations with 4 years supervisory experience.

Responsibilities

• Define the global, cross‑border Marketplace Returns strategy and operating model.
• Improve customer and seller experience through greater trust, simplicity, transparency.
• Drive reverse‑logistics, cost‑to‑serve, recovery, and operational efficiency improvements.
• Set policy, dispute, seller‑protection, fraud, and abuse priorities with key partners.
• Translate business needs into scalable product and technology priorities; build and lead a high‑performing team.

Skills

Project management

Program management

Program operations

Supervisory experience

Education

Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area

Job description

Position Summary...

Lead Walmart Marketplace's global Returns transformation, making post-purchase experiences simpler, more trusted, and economically sustainable for customers and sellers. You will set the end-to-end strategy across markets, shape the operating model and technology roadmap, and build scalable capabilities that make Returns a Marketplace advantage.

About the team

The Global Marketplace Returns team defines the strategy and capabilities that improve the Returns journey across Marketplace. Working with Product, Engineering, Omni Returns, Supply Chain, Fraud, Finance, Analytics, and international Marketplace teams, the group balances customer and seller experience, reverse‑logistics economics, policy, protection, and technology enablement. This role establishes the operating mechanisms and scalable standards needed to support global Marketplace growth.

What you'll do

• Define the global, cross‑border Marketplace Returns strategy and operating model.
• Improve customer and seller experience through greater trust, simplicity, transparency, and economic sustainability.
• Drive reverse‑logistics, cost‑to‑serve, recovery, and operational‑efficiency improvements.
• Set policy, dispute, seller‑protection, fraud, and abuse priorities with key partners.
• Translate business needs into scalable product and technology priorities; build and lead a high‑performing team.

What You'll Bring

• 12+ years in eCommerce, Marketplace, Returns, reverse logistics, post‑purchase, retail technology, supply chain, or related areas.
• Deep expertise in Returns, Marketplace operations, or reverse logistics and their customer, seller, and financial tradeoffs.
• Proven ability to influence Product and Engineering roadmaps and deliver scalable technology solutions.
• Experience leading complex, cross‑functional, global or multi‑market initiatives with strong analytical and executive communication skills.
• Success building high‑performing teams; fraud, abuse, risk, or seller‑protection experience is preferred.

At Walmart, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company‑paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, https://one.walmart.com/notices. Live Better U is a Walmart‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, One.Walmart.

The annual salary range for this position is $130,000.00 - $260,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Stock

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 7 years’ experience in project management, program management, program operations, or related area.
Option 2: 9 years’ experience in project management, program management, program operations, or related area. 4 years’ supervisory experience.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years' experience in project management, program management, program operations, or related area.

We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.