Group Director, Product Management - Returns

Walmart; Bentonville (AR); On-site; USD 195,000 - 370,000; Full time

Benefits offered by this job

Health benefits

Stock purchase program

PTO and leave programs

Job summary

Walmart is seeking a Group Director, Product Management – Returns to lead the product vision and execution for the returns ecosystem at scale. You will oversee experiences across stores, ecommerce, reverse logistics, and recommerce, building high-performing teams and delivering measurable customer and financial outcomes.

The ideal candidate combines customer focus, technical depth, and strong business acumen to simplify complex processes, drive transformation, and unlock value across the returns

Qualifications

• Bachelor’s degree in computer science, engineering, or related area.
• 15+ years of product management experience or related area.
• Experience leading large, complex product organizations.

Responsibilities

• Define and execute a unified returns product vision and roadmap.
• Build seamless returns experiences across stores and ecommerce.
• Develop capabilities for reverse logistics and recommerce.
• Apply AI, ML, and optimization to returns decision-making.
• Establish KPIs and drive customer satisfaction and cost metrics.
• Lead senior product leaders and partner across functions.

Skills

Product Management

Enterprise strategy

Stakeholder alignment

Ecommerce/retail knowledge

Data analytics/AI

Leadership

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Job description

Position Summary

Walmart is seeking a strategic and innovative Group Director, Product Management – Returns to lead the product vision, strategy, and execution for our end-to-end returns ecosystem. This leader will oversee product capabilities spanning customer and associate experiences across stores and ecommerce, reverse logistics, and recommerce.

The ideal candidate is an experienced product executive who combines customer-centric thinking, technical depth, and strong business acumen to simplify complex experiences, optimize operations, and unlock value across the returns lifecycle. This role requires a visionary leader who can drive transformation at scale, build high-performing product teams, and deliver measurable customer and financial outcomes.

What you’ll do...

• Lead End-to-End Product Strategy: Define and execute a unified returns product vision and roadmap, connecting return initiation, customer resolution, reverse logistics, merchandise disposition, and recovery across Walmart's omnichannel ecosystem.
• Transform Customer and Associate Experiences: Build seamless, convenient, and trusted returns experiences across stores and ecommerce, including return eligibility, refunds, exchanges, status visibility, and associate-facing tools.
• Optimize Reverse Logistics and Recommerce: Develop innovative product capabilities for merchandise collection, routing, processing, disposition, and resale to maximize recovery value, reduce operational costs, and improve inventory productivity.
• Leverage AI and Advanced Analytics: Partner with engineering and data science to apply AI, machine learning, and optimization to returns decision-making, improve operational efficiency, and identify opportunities to prevent avoidable returns.
• Drive Business and Customer Outcomes: Establish and deliver against key performance metrics, including customer satisfaction, resolution speed, cost to serve, return cycle time, loss reduction, and net recovery value.
• Build and Inspire High-Performing Teams: Lead and develop senior product leaders while partnering across engineering, operations, merchandising, finance, design, and customer experience to deliver scalable solutions and enterprise-wide impact.

What you’ll bring...

• Extensive experience in Product Management, including significant experience leading large-scale, complex product organizations and senior product leaders.
• Proven success defining and executing enterprise-level product strategies across multiple interconnected platforms, systems, or business domains.
• Strong understanding of ecommerce, retail operations, supply chain, reverse logistics, returns, or recommerce.
• Experience leveraging data, AI, machine learning, or optimization to improve customer experiences and operational performance.
• Demonstrated ability to navigate complex organizations, influence executive stakeholders, and drive alignment across business and technology teams.
• Strong commercial and financial acumen, with experience balancing customer outcomes, operational efficiency, and profitability.
• A strategic, entrepreneurial mindset with the ability to translate complex business challenges into innovative, scalable product solutions.
• Exceptional people leadership skills with a track record of building, developing, and inspiring high-performing product teams.

Why Walmart?

At Walmart, you'll have the opportunity to shape the future of returns at an unmatched scale, connecting digital experiences, physical operations, and emerging technologies. You'll lead transformative product initiatives that simplify experiences for millions of customers and associates while driving meaningful improvements in efficiency, sustainability, and business performance.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $195,000.00 - $370,000.00.

Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Stock

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Option 1: Bachelor’s degree in computer science, engineering, or related area and 15 years’ experience in product management.
• Option 2: 17 years’ experience in product management or related area.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

• Master’s degree in Computer Science, Engineering, Business Administration or related area and 14 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, Supervisory experience, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
• Masters: Business Administration, Masters: Computer Engineering, Masters: Computer Science

Primary Location

805 Respect, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.