Global Returns & Recommerce: Senior Program Manager

Amazon; Bellevue (WA); On-site; USD 116,000 - 160,000; Full time

Job summary

Amazon’s Worldwide Returns and ReCommerce (WWRR) team is seeking a seasoned program leader in Bellevue, WA. You will own end-to-end delivery for launches, partnering with business and technical teams to design scalable solutions that delight customers and stakeholders.

You will drive program objectives, define plans, and build processes for rollout and ongoing support. Strong data‑driven mindset, 5+ years in program management, and comfort with complex cross‑functional environments are

Qualifications

• 5+ years of program or project management experience with technology usage.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Master's degree, or MBA in business, operations, science or related field.

Responsibilities

• In this role with the WW Reverse Logistics Services, you will focus on ensuring every Amazon Launch or Program has the required technical and operational support across a variety of internal and external systems.
• You will contribute to and drive programs that will offer new and delightful experiences to customers and stakeholders.
• Our work is broad and deep. No two days are the same (in a good way!). You will work closely with business stakeholders and technology teams across Amazon to develop scalable solutions for complex problems.
• You must be equally comfortable partnering with a business team and a technical team, be able to quickly adapt to ambiguous opportunities where you may need to flex and operate as a program manager one day, a product owner the next, and then as project leader to push a project to the finish line.
• Drive program objectives – provide program management and define project plans, manage implementation activities, and develop processes, documentation and communications for program/process rollout and ongoing support.
• Scale services and tools – design processes and procedures that scale with the business’ growth in volume, complexity, marketplace.
• Define key performance indicators – develop metrics and service level agreements for core programs and processes, and track delivery against program objectives.
• Communicate new/updated programs, policies, and processes to leaders, employees, and cross functional organizations.
• Drive resolution of critical issues for critical customers as well as support processes/systems deep dives to ensure root cause analysis and correction resulting in improved customer experience.
• Negotiate efficient and reliable processes and policies across partner teams to systematically eliminate dependencies and defects.

Skills

Program management

Data-driven decision making

Stakeholder communication

SQL basics

Education

Master's degree or MBA in business, operations, science or related field

Job description

Amazon’s Worldwide Returns and ReCommerce (WWRR) team is seeking a seasoned program leader in Bellevue, WA. You will own end-to-end delivery for launches, partnering with business and technical teams to design scalable solutions that delight customers and stakeholders.

You will drive program objectives, define plans, and build processes for rollout and ongoing support. Strong data‑driven mindset, 5+ years in program management, and comfort with complex cross‑functional environments are