Global Retail Training & Communications Lead (Remote)

Global Sports Jobs Limited; United States; Remote; USD 65,000 - 81,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Financial planning and wellbeing

Time away from work

Discounts and perks

Growth and development

Health and wellness

Job summary

Global Sports Jobs Limited is seeking a Retail Training & Communications Specialist – Global HOKA to develop and manage global training and communications resources for HOKA retail teams. The role ensures globally consistent yet locally relevant content that strengthens engagement and aligns with brand culture.

You will partner with global and regional stakeholders, lead training programs across service, operations, product knowledge and visual merchandising, and measure impact using NPS, audits

Qualifications

• Bachelor's degree or equivalent experience.
• 5 to 7 years of experience in retail and/or training environments.
• Skilled in global training facilitation, LMS optimisation, and digital content creation.
• Experienced in communication strategy, stakeholder management, and video production.
• Strong in employee engagement, presentation skills, and organisational agility.
• Adept at cross-functional collaboration.

Responsibilities

• Lead virtual and in-person training programmes across service, operations, product knowledge, and visual merchandising.
• Create and evolve training resources with brand, global, and regional partners in line with go-to-market (GTM) priorities.
• Measure training effectiveness through net promoter score (NPS), sales performance, audit scores, onboarding, and employee feedback metrics.
• Communicate priorities that maximise the impact of key programmes and operational initiatives.
• Develop communication strategies tailored by region, audience, and learning style.
• Represent field perspectives and gather feedback to continuously improve communication effectiveness.
• Support regional conferences and events with programming, guidelines, and best practices.
• Plan, produce, and edit leadership video content for retail teams.
• Monitor employee net promoter score (eNPS) and identify opportunities to improve engagement.

Skills

Global training facilitation

LMS optimization

Digital content creation

Communication strategy

Stakeholder management

Video production

Employee engagement

Presentation skills

Organisational agility

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Tools

LMS optimization

Video editing software

Content creation tools

Job description

Global Sports Jobs Limited is seeking a Retail Training & Communications Specialist – Global HOKA to develop and manage global training and communications resources for HOKA retail teams. The role ensures globally consistent yet locally relevant content that strengthens engagement and aligns with brand culture.

You will partner with global and regional stakeholders, lead training programs across service, operations, product knowledge and visual merchandising, and measure impact using NPS, audits