Global Retail Training & Communications Lead - Remote

Deckers Brands; Connecticut; On-site; USD 122,000 - 165,000; Full time

Benefits offered by this job

Competitive Pay and Bonuses

Financial Planning and wellbeing

Time away from work

Extras, discounts and perks

Growth and Development

Health and Wellness

Job summary

Deckers Brands seeks a Sr. Manager, Global Retail Training & Communications to define vision and strategy for frontline learning across UGG and HOKA.

This role leads globally consistent, locally relevant content, leveraging micro-learning, short-form video, and AI-enabled learning to accelerate adoption and deliver exceptional consumer experiences. You will partner with regional teams, govern content development, and measure impact via KPIs, focusing on executive and retail communications and

Qualifications

• Bachelor’s degree or equivalent experience
• 7+ years of progressive experience in learning and development, instructional design, retail training, or learning innovation, including work in a global or highly matrixed organization
• Demonstrated success building enterprise learning strategies and translating business priorities into scalable, measurable experiences for frontline employees
• Experience creating micro-learning, mobile-first content, short-form video, scenario-based learning, digital performance support, and visual presentations

Responsibilities

• Own the global retail learning vision, multi-year roadmap, and operating model for UGG and HOKA, aligned to business priorities and frontline needs
• Partner with cross-functional teams to convert business needs into learning outcomes
• Use learner feedback, performance data, and business insights to identify capability gaps and prioritize solutions
• Design learning across service, product, selling, operations, leadership, onboarding, and strategic transformation initiatives
• Create mobile-first journeys using micro-learning, short-form video, scenario practice, peer learning, live facilitation, and performance support
• Develop reusable standards, templates, toolkits, and workflows for rapid creation of high-quality content
• Build a culture of experimentation by testing emerging learning methods, technologies, and content formats
• Apply AI responsibly to accelerate development, personalize learning, and improve translation and localization
• Manage learning technology and vendor partnerships, including LMS and content-creation tools
• Own the global content calendar, intake and prioritization process, governance standards, and content lifecycle
• Measure effectiveness through participation, completion, knowledge, confidence, behavior, adoption, employee feedback, consumer outcomes, and business KPIs
• Provide targeted support for high-priority retail executive presentations, talking points, scripts, and updates

Skills

Global learning strategy

Performance consulting

Adult learning

Instructional design

Facilitation

Blended learning

Stakeholder influence

Education

Bachelor’s degree or equivalent experience

Tools

LMS/LXP

Video editing

AI-enabled content tools

Job description

Deckers Brands seeks a Sr. Manager, Global Retail Training & Communications to define vision and strategy for frontline learning across UGG and HOKA.

This role leads globally consistent, locally relevant content, leveraging micro-learning, short-form video, and AI-enabled learning to accelerate adoption and deliver exceptional consumer experiences. You will partner with regional teams, govern content development, and measure impact via KPIs, focusing on executive and retail communications and