Global Retail Training & Communications Leader

Deckers Brands; Virginia (MN); On-site; USD 122,000 - 165,000; Full time

Benefits offered by this job

Competitive pay and bonuses

Financial planning and wellbeing

Time away from work

Discounts and perks

Growth and development

Health and wellness

Job summary

Deckers Brands is seeking a Sr. Manager, Retail Training & Communications - Global to define the retail learning vision across UGG and HOKA.

Lead global-local learning experiences, prioritizing micro-learning, mobile-first content, and AI-enabled solutions to drive frontline capability and exceptional customer experiences. You will partner with global teams to translate business priorities into scalable learning programs, support executive communications, and build governance for content

Qualifications

• Bachelor’s degree or equivalent experience.
• 7+ years of progressive experience in learning and development, instructional design, or related fields in global or matrixed environments.
• Experience building enterprise learning strategies and translating priorities into scalable, measurable experiences for frontline employees.
• Experience creating micro-learning, mobile-first content, short-form video, scenario-based learning, digital performance support, and visual presentations.
• Experience with AI-enabled tools, rapid-authoring, video-editing, animation, and digital content platforms; LMS/LXP experience.
• Retail experience preferred; global localization and accessibility is a plus.
• Strong skills in learning strategy, performance consulting, adult learning, instructional design, and blended learning.
• Proven ability to influence multiple stakeholders across brands, regions, and languages; remote global environment proficiency.

Responsibilities

• Own the global retail learning vision, multi-year roadmap, and operating model for UGG and HOKA.
• Partner with cross-functional teams to translate business needs into learning outcomes.
• Use learner feedback, performance data, and business insights to identify capability gaps and prioritize solutions.
• Design learning across service, product, selling, operations, leadership, onboarding, and transformation initiatives.
• Create mobile-first journeys using micro-learning, short-form video, scenario practice, peer learning, live facilitation, and performance support.
• Develop reusable standards, templates, toolkits, and workflows for rapid content creation.
• Experiment with new learning methods, technologies, and content formats; apply AI responsibly to personalize learning and translations.
• Manage learning technology and vendor partnerships, including LMS and content-creation tools.
• Own the global content calendar, intake and prioritization, governance standards, and lifecycle of content.
• Measure effectiveness via participation, completion, knowledge, confidence, behavior, adoption, and business KPIs.
• Provide targeted support for high-priority retail executive presentations and updates.

Skills

Learning strategy

Performance consulting

Adult learning

Instructional design

Behavior change

Facilitation

Blended learning

Stakeholder influence

Team leadership

Talent development

English language

Education

Bachelor’s degree or equivalent experience

Tools

LMS / Learning Experience Platform

Video editing

Animation

Job description

Deckers Brands is seeking a Sr. Manager, Retail Training & Communications - Global to define the retail learning vision across UGG and HOKA.

Lead global-local learning experiences, prioritizing micro-learning, mobile-first content, and AI-enabled solutions to drive frontline capability and exceptional customer experiences. You will partner with global teams to translate business priorities into scalable learning programs, support executive communications, and build governance for content