Global Retail Training & Communications Lead — Remote

Deckers Brands; Madison (WI); On-site; USD 122,000 - 165,000; Full time

Benefits offered by this job

CompetitivePay and Bonuses

Financial Planning and wellbeing

Time away from work

Extras, discounts and perks

Growth and Development

Health and Wellness

Job summary

Deckers Brands is seeking a Sr. Manager, Global Retail Training & Communications to set the vision for learning across UGG and HOKA. You will translate business priorities into scalable learning solutions and lead innovation in mobile-first and AI-enabled learning, with governance and measurement.

You will collaborate with regional teams to deliver globally consistent experiences, support executive communications, and measure impact across engagement and business KPIs.

Qualifications

• Bachelor’s degree or equivalent experience.
• 7+ years of progressive experience in learning and development, instructional design, retail training, or learning innovation.
• Experience building enterprise learning strategies and translating business priorities into scalable, measurable experiences for frontline employees.
• Experience creating micro-learning, mobile-first content, short-form video, scenario-based learning, digital performance support, and visual presentations.
• Experience with AI-enabled tools, rapid-authoring, video-editing, animation, digital content platforms, and LMS or learning experience platforms.

Responsibilities

• Own the global retail learning vision, multi-year roadmap, and operating model for UGG and HOKA, aligned to business priorities and frontline needs.
• Partner with cross-functional teams to convert business needs into learning outcomes.
• Use learner feedback, performance data, and business insights to identify capability gaps and prioritize solutions.
• Design learning across service, product, selling, operations, leadership, onboarding, and strategic transformation initiatives.
• Create mobile-first journeys using micro-learning, short-form video, scenario practice, peer learning, live facilitation, and performance support.
• Develop reusable standards, templates, toolkits, and workflows for rapid creation of high-quality content.
• Build a culture of experimentation by testing emerging learning methods, technologies, and content formats.
• Apply AI responsibly to accelerate development, personalize learning, and improve translation and localization.
• Manage learning technology and vendor partnerships, including LMS and content-creation tools.
• Own the global content calendar, intake and prioritization process, governance standards, and content lifecycle.
• Measure effectiveness through participation, completion, knowledge, confidence, behavior, adoption, employee feedback, consumer outcomes, and business KPIs.
• Provide targeted support for high-priority retail executive presentations, talking points, scripts, and updates.

Skills

Learning strategy

Instructional design

Adult learning

Blended learning

Performance consulting

Facilitation

Stakeholder influence

English communication

Education

Bachelor’s degree or equivalent experience

Tools

LMS

Video editing

AI-enabled tools

Job description

Deckers Brands is seeking a Sr. Manager, Global Retail Training & Communications to set the vision for learning across UGG and HOKA. You will translate business priorities into scalable learning solutions and lead innovation in mobile-first and AI-enabled learning, with governance and measurement.

You will collaborate with regional teams to deliver globally consistent experiences, support executive communications, and measure impact across engagement and business KPIs.