Global Response Ops: AI-Driven Program Lead

Meta; Austin (TX); On-site; USD 150,000 - 230,000; Full time

Job summary

Meta is seeking a motivated program manager to lead large, cross-functional programs at the intersection of operations, policy, and product. You will translate evolving external requirements into scalable processes and drive AI integrations across the product lifecycle.

You will partner with product and engineering teams, influence senior leadership, and operate in a regulated environment with governance and quality controls, aiming for measurable impact.

Qualifications

• 8+ years experience running large-scale, cross-organizational programs.
• Experience delivering programs from inception through launch and into steady-state operation.
• Experience applying AI or machine learning to operational workflows and measuring model quality in production.
• Experience designing and scaling agentic operating models combining automated decisioning with human review.

Responsibilities

• Lead cross-functional programs spanning operations, policy, and product.
• Partner with product and engineering teams across the lifecycle to drive change delivery, AI integration, and scaling.
• Translate evolving external requirements into durable, scalable operational processes and governance.
• Coordinate with legal, policy, and compliance stakeholders to align on standards and controls.
• Influence senior leadership to develop systems, solutions, and products.

Skills

Program management

Cross-functional leadership

AI integration

Regulatory compliance

Stakeholder management

Executive communication

SQL

Excel

Systems mindset

Agent orchestration

Education

Bachelor's degree in Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or related field

Tools

SQL

Excel

Job description

Meta is seeking a motivated program manager to lead large, cross-functional programs at the intersection of operations, policy, and product. You will translate evolving external requirements into scalable processes and drive AI integrations across the product lifecycle.

You will partner with product and engineering teams, influence senior leadership, and operate in a regulated environment with governance and quality controls, aiming for measurable impact.