Program Manager, Global Response Operations

Meta; Austin (TX); On-site; USD 150,000 - 230,000; Full time

Job summary

Meta is seeking a motivated program manager to lead large, cross-functional programs at the intersection of operations, policy, and product. You will translate evolving external requirements into scalable processes and drive AI integrations across the product lifecycle.

You will partner with product and engineering teams, influence senior leadership, and operate in a regulated environment with governance and quality controls, aiming for measurable impact.

Qualifications

• 8+ years experience running large-scale, cross-organizational programs.
• Experience delivering programs from inception through launch and into steady-state operation.
• Experience applying AI or machine learning to operational workflows and measuring model quality in production.
• Experience designing and scaling agentic operating models combining automated decisioning with human review.

Responsibilities

• Lead cross-functional programs spanning operations, policy, and product.
• Partner with product and engineering teams across the lifecycle to drive change delivery, AI integration, and scaling.
• Translate evolving external requirements into durable, scalable operational processes and governance.
• Coordinate with legal, policy, and compliance stakeholders to align on standards and controls.
• Influence senior leadership to develop systems, solutions, and products.

Skills

Program management

Cross-functional leadership

AI integration

Regulatory compliance

Stakeholder management

Executive communication

SQL

Excel

Systems mindset

Agent orchestration

Education

Bachelor's degree in Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or related field

Tools

SQL

Excel

Job description

Meta is seeking a motivated program manager with experience communicating program status, risks, and decisions in writing and verbally to technical and non-technical stakeholders and a systems mindset to lead complex, cross-functional programs within Global Response Operations. This role sits at the intersection of operations, policy, and product, and is responsible for translating evolving external requirements into durable, scalable operational processes. The successful candidate will partner closely with product and engineering teams across the product development lifecycle, and will drive change delivery, AI integration and scaling, quality governance, and operationalization in partnership with Global Response Operations lines of business and technical cross-functional partners.

• 8+ years experience running large-scale, cross-organizational programs
• Experience driving and delivering complex programs from inception through launch and into steady-state operation
• Experience delivering programs that apply AI or machine learning to operational workflows — including partnering with technical teams on model or classifier development, defining data and labelling requirements, and measuring model quality in production
• Experience designing and scaling agentic operating models, where automated decisioning is paired with human review, quality audits, and ongoing performance monitoring
• Experience operating in a regulated environment — translating external legal, regulatory, or compliance requirements into operational processes, standards, and controls, and partnering with legal, policy, and compliance stakeholders
• Experience gathering requirements across diverse areas and users, and converting them into operational and product solutions in partnership with engineering and product teams
• Communication experience at the executive level, and experience influencing senior leadership and technical management teams to develop systems, solutions, and products
• Experience operating autonomously across multiple teams and functions, with demonstrated critical thinking and thought leadership
• Experience establishing working relationships across multi-disciplinary teams and multiple partners in different time zones
• Experience defining program scope, milestones, and success criteria in environments with evolving requirements, and driving alignment and execution across organizations
• Understanding of product life cycles and operationalizing product strategy
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Proficiency or basic knowledge of analytical tools (e.g., Excel, SQL) for driving analytics, reporting, and operational decision-making
• Systems knowledge and background, particularly related to scaling products
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Bachelor's degree (or foreign degree equivalent) in Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or a related field
• Experience re-scoping or re-prioritizing active programs in response to changing business requirements while maintaining stakeholder alignment and delivery timelines
• Experience working on trust and safety, content moderation, risk, or regulated operational environments
• Technical fluency to understand, communicate, and drive impact in highly technical, fast-moving problem spaces