Global Research Operations Lead - AI-Driven Insights

Amazon; Culver City (CA); On-site; USD 79,000 - 138,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon’s Prime Video & Studios Research Services team is seeking a Research Operations Manager to own end-to-end survey operations, manage global panel activities, and ensure studies run on time and to spec. This hands-on role emphasizes operational excellence and collaboration with Researchers, Data Science, and cross-functional partners.

The position requires a passion for research methodology, strong project management skills, and the ability to leverage AI tools to automate reporting

Qualifications

• Bachelor's degree in a relevant field or equivalent work experience.
• 3+ years of project management experience in a research field, including defining scope and timelines, managing stakeholder communication, and coordinating cross-functional teams.
• 2+ years leading quantitative research projects in marketing, entertainment, or related fields.
• Hands-on experience with survey platforms (Qualtrics, Alchemer).
• Proficiency across research operations: survey programming, recruitment, sampling, quotas, data cleaning, and analysis.
• Experience managing and analyzing large data sets with tools such as Tableau, SPSS, or Python.

Responsibilities

• Own end-to-end survey operations: programming, sampling, deployment, quality assurance, and data processing and delivery
• Lead panel activities across global markets, including recruitment, maintenance, and engagement
• Maintain project timelines, troubleshoot issues, and monitor field progress to keep studies on track
• Enhance operational processes, documentation, and templates through workflows and automations
• Leverage AI‑powered tools and automation to improve research reporting and operational efficiency

Skills

Project management

Panel operations

Data analysis

Cross-functional collaboration

Survey programming

Education

Bachelor's degree

Tools

Qualtrics

Alchemer

Tableau

SPSS

Python

Job description

Amazon’s Prime Video & Studios Research Services team is seeking a Research Operations Manager to own end-to-end survey operations, manage global panel activities, and ensure studies run on time and to spec. This hands-on role emphasizes operational excellence and collaboration with Researchers, Data Science, and cross-functional partners.

The position requires a passion for research methodology, strong project management skills, and the ability to leverage AI tools to automate reporting