Global Research Program Lead - AI-Driven UX

Amazon

Sunnyvale (CA)

On-site

USD 82,000 - 143,000

Full time

2 days ago

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Job summary

Amazon.com Services LLC in Sunnyvale, CA is seeking an exceptional Research Program Manager to build and scale global research programs at the intersection of UX, AI-powered prototyping, and program management. You will drive research-driven product decisions, lead AI tool adoption, and collaborate with cross-functional teams to deliver customer-centric outcomes.

This role emphasizes strategic leadership, risk management, and robust communication with stakeholders across the company to influence

Qualifications

3+ years of program or project management experience.
Experience using data and metrics to drive improvements.
Experience working cross functionally with tech and non-tech teams.
Bachelor's degree or equivalent in a related field.
Strong project management and stakeholder management skills.
Deep understanding of research methodologies and operations.
Experience with process development and optimization.
Strong communication and documentation skills.

Responsibilities

Strategic Program Leadership: Build and scale global research programs that combine traditional UX research with intelligent tools.
Define, establish, and maintain global operational and company-wide research programs.
Work alongside cross-functional partners and leadership to craft and facilitate research-driven product decisions.
Lead the implementation of AI-powered research tools and methodologies.
Research Operations & Innovation: Deploy intelligent tools for market scanning, secondary research, and trend analysis.
Develop processes for research quality amplification using AI tools.
Oversee the development of an intelligent knowledge base for research insights.
Manage research participant pools and vendor relationships.
Program Execution & Risk Management: Drive on-time delivery of innovative solutions that delight customers.
Proactively identify and mitigate risks through structured planning and monitoring.
Provide clear communication to stakeholders regarding project status, resources, and priorities.
Contribute to documentation including weekly reports, business reviews, and audits.
Cross-functional Collaboration: Partner with UX Researchers to design, execute, and socialize user-centered research insights.
Coordinate with data scientists and technology teams on AI tool implementation.
Work cross functionally with peers/colleagues globally to support training, best practices, and shared opportunities.
Work with product teams to ensure research insights drive product decisions.