Global Repair Operations & Reverse Logistics Leader - Remote

Jobgether; United States; Remote; USD 126,000 - 189,000; Full time

Benefits offered by this job

Remote work within United States

Bonus potential

Comprehensive benefits package

Salary by location

Job summary

Jobgether seeks a Global Repair Operations & Reverse Logistics Program Manager based in the United States. This senior, remote role leads global strategy for returns, repairs, refurbishment, and the RMA ecosystem end-to-end.

You will collaborate across engineering, quality, manufacturing, supply chain, finance, and customer support to drive improvements in reliability, asset recovery, and customer satisfaction while managing external repair providers and scalable processes for launches.

Qualifications

• Degree in supply chain, engineering, operations or business.
• 10+ years in warranty ops, repair services, or related fields.
• 5+ years managing third-party repair providers or service partners.
• End-to-end RMA ownership and governance experience.
• Reverse logistics, failure analysis, and inventory planning experience.
• Familiarity with ERP/PLM and supplier management programs.

Responsibilities

• Own global RMA process covering returns, repairs, refurbishment, and disposition.
• Establish standards, KPIs, and procedures for repair activities.
• Drive improvements to reduce turnaround times and costs.
• Lead cross-functional governance across engineering, quality, and supply chain.
• Manage external repair depots, contract manufacturers, and logistics partners.
• Monitor partner performance against SLAs and budgets.
• Prepare executive reviews and strategic recommendations.

Skills

Executive communication

Stakeholder management

Cross-functional collaboration

Analytical thinking

Financial acumen

Education

Bachelor's degree in Supply Chain, Engineering, Operations Management, Business, or related

Tools

ERP systems

PLM

Quality management systems

Repair tracking and inventory systems

Job description

Jobgether seeks a Global Repair Operations & Reverse Logistics Program Manager based in the United States. This senior, remote role leads global strategy for returns, repairs, refurbishment, and the RMA ecosystem end-to-end.

You will collaborate across engineering, quality, manufacturing, supply chain, finance, and customer support to drive improvements in reliability, asset recovery, and customer satisfaction while managing external repair providers and scalable processes for launches.