Program Manager - Repair

RL People; Indiana (PA); On-site; USD 80,000 - 90,000; Full time

Job summary

A leading recruitment firm is searching for an experienced Program Manager in Indiana to oversee the consumer electronics returns program. The ideal candidate will manage all aspects of returns, ensuring processes are efficient and compliant. With 7+ years of operations leadership in consumer electronics and expertise in logistics, you will play a vital role in driving operational improvements. This position offers a chance to work within a dynamic team and make a significant impact in a fast-growing sector.

Qualifications

• 7+ years in consumer electronics, supply chain, logistics, or warehouse operations.
• Strong expertise in returns programs, inspection/testing, and refurbishment workflows.
• Proven ability to lead cross-functional teams and manage retailer relationships.

Responsibilities

• Lead the full lifecycle of the consumer electronics returns program.
• Oversee warehouse and logistics operations, ensuring compliance.
• Monitor and analyze key performance indicators to drive process improvement.

Skills

Program management

Operations leadership

Returns programs expertise

Quality documentation

Cross-functional team leadership

Problem-solving

Communication skills

Education

Bachelor’s degree in Supply Chain, Operations, Business, or Engineering

PMP or Lean Six Sigma certification

Tools

WMS/ERP systems

Job description

1 day ago Be among the first 25 applicants

This range is provided by RL People. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $90,000.00/yr

Global Recruitment | Reverse Logistics | Aftermarket | Circularity

Program Manager | Consumer Electronics Returns

Full-Time | Operations | Bloomington, IN

Are you an experienced operations leader with a passion for managing complex supply chain and returns programs in consumer electronics? We are seeking a Program Manager to oversee our consumer electronics returns program, ensuring efficiency, quality, and compliance across inspection, testing, refurbishment, and documentation processes.

What You’ll Do

• Lead the full lifecycle of the consumer electronics returns program, from receipt through testing, cosmetic refurbishment, and outbound processing.
• Oversee warehouse and logistics operations, ensuring accurate inventory management, documentation, and operational compliance.
• Serve as the primary liaison with retailers and internal stakeholders, providing program updates, resolving escalations, and ensuring smooth credit application processing.
• Monitor and analyze key performance indicators (KPIs) to identify opportunities for process improvement and drive operational excellence.
• Collaborate with cross‑functional teams to enhance workflows, improve efficiency, and maintain the highest standards in returns management.

Who You Are

• Experienced operations or program management professional with 7+ years in consumer electronics, supply chain, logistics, or warehouse operations.
• Strong expertise in returns programs, inspection/testing, and refurbishment workflows.
• Proficient with WMS/ERP systems and knowledgeable in quality and returns documentation processes.
• Proven ability to lead cross‑functional teams and manage programs involving retailer relationships.
• Excellent communication, organizational, and problem‑solving skills, with a hands‑on approach to operational leadership.
• Preferred: Bachelor’s degree in Supply Chain, Operations, Business, or Engineering; certifications such as PMP or Lean Six Sigma; prior experience with retailer‑driven returns programs.

Why This Role Is Exciting

• Lead a high‑impact global returns program in a fast‑growing, innovative company in the circular tech market.
• Work in a dynamic, collaborative environment with talented professionals and sophisticated operational platforms.
• Drive operational improvements and make a tangible impact on efficiency, customer satisfaction, and program success.
• Opportunity to shape processes and take ownership of a strategic, high‑visibility program.
• Be part of a disruptive and rapidly growing company with global reach and a commitment to innovation.