Global Repair & Reverse Logistics Program Lead - Remote

Calix; Richardson (TX); Remote; USD 126,000 - 189,000; Full time

Job summary

Calix is seeking a Global Repair Operations & Reverse Logistics Program Manager. This remote-ready role in Richardson/USA leads end-to-end RMA, repair, and product recovery programs, partnering with depots, manufacturers, and logistics providers.

You will drive KPIs, cost optimization, and governance while coordinating with Engineering, Quality, and Supply Chain to ensure service excellence across the product lifecycle.

Qualifications

• Bachelor’s degree in a related field required.
• 10+ years in warranty operations, repair services, or related fields.
• 5+ years managing third-party repair providers or partners.
• Experience with end-to-end RMA governance and reverse logistics.

Responsibilities

• Own and govern end-to-end RMA process, returns, repair, refurbishment, and inventory recovery.
• Define standards, KPIs, and procedures for return and repair activities.
• Drive continuous improvement to reduce cycle times and costs.
• Manage global relationships with third-party depots, manufacturers, and logistics providers.
• Lead reviews with partners and deploy new repair capabilities and certifications.
• Oversee warranty returns, advanced replacements, and product recovery programs.
• Coordinate failures analysis, CAPA, and supplier quality initiatives.
• Develop forecasts for RMA volumes and optimize asset recovery.
• Manage spend, supplier performance, and service contracts.
• Serve as a cross-functional interface with Engineering, Quality, Finance, and Supply Chain.

Skills

Analytical skills

Financial acumen

Operational problem-solving

Executive communication

Stakeholder management

Cross-functional leadership

Education

Bachelor's degree

Tools

ERP systems

PLM systems

Repair tracking software

Inventory management systems

Job description

Calix is seeking a Global Repair Operations & Reverse Logistics Program Manager. This remote-ready role in Richardson/USA leads end-to-end RMA, repair, and product recovery programs, partnering with depots, manufacturers, and logistics providers.

You will drive KPIs, cost optimization, and governance while coordinating with Engineering, Quality, and Supply Chain to ensure service excellence across the product lifecycle.