Global Remote Professional Services Engineer

BigID; Orlando (FL); On-site; USD 105,000 - 135,000; Full time

Benefits offered by this job

Remote-first culture

Flexible PTO

Volunteer days

Medical, dental, vision insurance

Pet insurance

401K

Job summary

BigID's Services team is central to how our customers succeed — we own the setup, integration, and deployment of BigID's discovery tools for customers and implementation partners.

As a Services Delivery Engineer in the EST time zone, you'll translate customer requirements into working solutions, troubleshoot deployment issues at their root cause, and partner with Engineering and Product to make every future rollout smoother than the last.

Qualifications

• 3+ years in a customer-facing technical role, ideally in product implementation or hands-on deployment within enterprise environments.
• Solid troubleshooting and operational knowledge across Compute, Storage, Networking, Databases, DevOps, Big Data/Analytics, Security, and App Development.
• Proven experience across the full solution lifecycle: problem identification, system architecture, hardware/software spec and design, implementation, testing, client training, deployment.
• Hands-on experience with Docker and Kubernetes deployments.
• Experience with REST APIs and one or more databases (MongoDB, SQL Server, Oracle, PostgreSQL, MySQL/MariaDB, IBM DB2).
• Experience with a major cloud platform: AWS, Azure, or Google Cloud Platform.

Responsibilities

• Partner directly with client stakeholders to understand technical requirements and align them to business objectives.
• Plan and lead implementation engagements — deploying solution components and configuring the product to meet each client's environment.
• Collaborate across internal teams and client organizations to ensure smooth rollout and successful integration of BigID solutions.
• Deliver technical training tailored to audiences from hands-on admins to executive stakeholders.
• Identify root causes of deployment issues and drive them to resolution.
• Document field issues and enhancement requests with Engineering and Product to improve implementations.

Skills

Docker

Kubernetes

REST APIs

Java

Python

Cloud platforms

Databases

Customer-facing

Troubleshooting

Deployment

Tools

Docker

Kubernetes

Job description

BigID's Services team is central to how our customers succeed — we own the setup, integration, and deployment of BigID's discovery tools for customers and implementation partners.

As a Services Delivery Engineer in the EST time zone, you'll translate customer requirements into working solutions, troubleshoot deployment issues at their root cause, and partner with Engineering and Product to make every future rollout smoother than the last.