Solutions Delivery Engineer — Data Security & Cloud

BigID; Arkansas City (AR); On-site; USD 105,000 - 135,000; Full time

Benefits offered by this job

Remote-first culture

Flexible PTO

Volunteer days

Health insurance

401K

Job summary

BigID is expanding its Services team and seeking a Professional Services Engineer in the EST time zone. You will own the setup, integration, and deployment of BigID's discovery tools, translating customer requirements into working solutions and troubleshooting deployment issues at their root cause.

This role emphasizes collaboration with Engineering and Product to improve future rollouts. The position requires 3+ years in customer-facing technical roles, experience with Docker/Kubernetes,

Qualifications

• 3+ years in a customer-facing technical role, ideally in product implementation or hands-on deployment within enterprise environments.
• Solid troubleshooting and operational knowledge across Compute, Storage, Networking, Databases, DevOps, Big Data/Analytics, Security, and Application Development.
• Proven experience across the full solution lifecycle: problem identification, system architecture, hardware/software specification and design, implementation, testing, client training, and deployment.
• A proactive mindset — you look around corners for both internal and customer challenges before they become blockers.
• Hands-on experience with Docker and Kubernetes deployments.
• Working knowledge of one or more databases: MongoDB, Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, or IBM DB2.
• Experience with a major cloud platform: AWS, Azure, or Google Cloud Platform.
• Experience working with REST APIs.
• Programming or scripting proficiency in Java or Python.

Responsibilities

• Partner directly with client stakeholders to understand technical requirements and align them to business objectives
• Plan and lead implementation engagements — deploying solution components and configuring the product to meet each client's specific environment
• Collaborate across internal teams and client organizations to ensure smooth rollout and successful integration of BigID solutions
• Deliver technical training tailored to the audience, from hands-on admins to executive stakeholders
• Identify root causes of deployment issues and drive them to resolution
• Work closely with Engineering and Product Management to document field issues, enhancement requests, and opportunities to improve the implementation process

Skills

Customer-facing role

Troubleshooting

Docker & Kubernetes

REST APIs

Java or Python

Tools

MongoDB

Microsoft SQL Server

Oracle Database

PostgreSQL

MySQL/MariaDB

IBM DB2

Docker

Kubernetes

AWS

Azure

Google Cloud Platform

Job description

BigID is expanding its Services team and seeking a Professional Services Engineer in the EST time zone. You will own the setup, integration, and deployment of BigID's discovery tools, translating customer requirements into working solutions and troubleshooting deployment issues at their root cause.

This role emphasizes collaboration with Engineering and Product to improve future rollouts. The position requires 3+ years in customer-facing technical roles, experience with Docker/Kubernetes,