Project Engineer, Professional Services (Onsite & Remote)

IT Solutions; Brentwood (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Rich Medical and prescription plans

Dental & Vision

401K/401K Roth with Safe Harbor

Stock Appreciation Rights

Company-paid life insurance

Company-paid training, materials, and

Holidays and Flexible PTO

Employee assistance programs

Job summary

IT Solutions is a fast-growing MSP delivering high-end technology solutions to small and mid-market businesses. The Engineer, Professional Services supports project implementations, emphasizes compliance and quality, and maintains exceptional customer service to manage client expectations.

The role requires initiative, attention to detail, and the ability to work under pressure while coordinating with project teams and vendors to achieve milestones.

Qualifications

• Bachelor’s degree in a related discipline is required.
• Experience with Active Directory including DNS, DHCP, NTFS and Group Policy.
• Experience in VoIP implementation and management is essential.
• Authentication tech experience (SSO/SAML, MFA, Zero Trust) preferred.
• Certifications in networking or cloud (Microsoft 365, Azure) are a plus.

Responsibilities

• Provide knowledge and expertise for project implementations and client engagements.
• Assist project team to meet defined project milestones and quality standards.
• Maintain high standards for customer service and compliance.
• Analyze project data and prepare status reports against milestones.
• Escalate and troubleshoot technical issues with engineering teams.
• Travel onsite to client offices as needed to support projects.
• Collaborate with multiple engineer groups and vendors to drive incidents to resolution.
• Support contractor and dispatch activities on client sites as required.

Skills

Communication skills

Time management

Detail-oriented

Client-facing

Initiative

Problem solving

Team collaboration

Education

Bachelor's degree

Tools

Active Directory

DNS

DHCP

NTFS

Group Policy

VoIP

SSO/SAML

MFA

Zero Trust

Microsoft 365 / Azure

Exchange

VMware ESXi / Hyper-V / Citrix

Job description

IT Solutions is a fast-growing MSP delivering high-end technology solutions to small and mid-market businesses. The Engineer, Professional Services supports project implementations, emphasizes compliance and quality, and maintains exceptional customer service to manage client expectations.

The role requires initiative, attention to detail, and the ability to work under pressure while coordinating with project teams and vendors to achieve milestones.